Add Value to kill mediocrity and Customer Service

Add Value to kill mediocrity and Customer Service There are two types of customer service that we all experience from time to time, outstanding customer service and poor customer service. What we are seeing most of the time is mediocre service.Mediocre customers is a strong word for the media. That? S, where your experience as a customer is not memorable, nothing special - under-whelming might be a good word! The problem is that with an average is not it? T give a competitive advantage. Just to compete with other companies like yours to keep, which to one another in terms of price and quality for a stay in a group business.I asked one of my seminars, write the names of places? D went to do business, which are open, and then because we did discuss. Nobody came to more than one name, and some have been? T is also a commitment that outstanding.In of all the remaining cases, the companies had one thing in common, they have something no company is mediocre? T do. They added value.They you something you do not? T wait. Often surprising. Were more of a personal touch. These problems quickly and with a sense of urgency. Followed on a promise. Remember your name and a smile when he said. Thanks for your business, and is intended in his voice. They trained their people and to validate their contribution to the success of the local restaurant business.My, yia yia? S Euro Bistro is a good example. I was at lunch at the bar one evening with a client from England. My client has expressed disappointment that yia yia? No S? T is a baked potato on the menu to go with the steak is ordered.The barman, Joe, said. ? Dear Lord, if not? T mind waiting a while 'most of us? Ll get a baked potato. Joe is one of the waiters, the way to a nearby restaurant and retued with a hot oven potato.My client was surprised. I was not? T - because this is typical of this restaurant, which is not to the delight of its customers. Which is why he enjoys his reputation and success. It might be something to do with the philosophy of the owners and management team? Understand that in today? S overall, loaded with options that customers demand that products and services faster, better quality and cheaper, so that to be truly competitive, we must be more creative in finding customers and maintain discipline in control costs, and greater responsiveness to customers conces.In short, we need more than the average. We need to kill mediocrity. We need to add value. Here are some ways to add value and the outstanding mediocrity in your business: 1 Surprise your guests with something extra, without further charge.2. Do something different and better than the competition, as the great harvest bread invites you to a piece of freshly baked bread, and makes you feel at home whether or not to buy in time.3. Your customers expect? Needs, such as the Bellman in a Philadelphia hotel to me a map of the city, knowing that was my first time driving there.4. Make your customers feel important with a compliment, or the memory of their names, like Peggy to Sumner Regional Medical Center, said that I had a great band, when she greeted me upon entering the building.5. Help your customers? D In the one article of a reference, by introducing him or another customer.There 's nothing magic about the value, but if you do this, you get the magic in customer service! John Madden is a speaker, trainer and author of? Leap, don? t sleep? (How to get different results with something else). He helps companies and individuals are profitable customer service training, change the presentation of results, the coaching skills for managers, stress management through humor, time management and social skills. You can reach him at 1-800-301-2924 or 316-689-6932, e-mail to john@LeapDontSleep.com; Website: