Six Sigma and Customer

Six Sigma and Customer Customer focus Six Sigma methodologies can not be abandoned for any reason. Although the final results of Six Sigma implementation (such as improving the profitability and the bottom line of "lean management) are very important, the latest value added in the form of retu of satisfied customers. In business, the pressure of constant innovation is due to changes to the growing needs of customers worldwide and technological challenges. Companies that reach the top and stay there, primarily because of their commitment to change through Six Sigma Sigma Sigma initiatives.Six and CustomerSix, a tool for quality management based on statistical methods developed Motorola is helping to improve customer satisfaction through significant changes in terms of cost and usefulness of the product. The innovative approach, with the application of Six Sigma, rather than trying to struggle with the mechanics, the focus automatically changes to the strategies and the integration of efforts.Some companies are taking initiatives to take the Six Sigma methodology customers for the company outside the walls, and to participate actively in the effort to integrate in this process. This approach is proving a great success with the use of these companies facing competition.Engaging The CustomerToday? Customers are cautious ring to obtain for the purchase of products by customer, with marketing expertise in the disorder we call? The market?. Six Sigma works to make things clear for customers from sharp edge (value) that customers are looking for a client product.The strategically involved in a stage where the plans are being developed. By listening to customers and their participation in the process, the company can get one? Thorough understanding of the reasons why we are moving in the direction we are moving, both locally and globally. This approach also helps to build confidence and loyalty.Companies as Motorola, that the application of Six Sigma, to go beyond product development and profits in its commitment to customers. In addition to its regular line of support, have established a dedicated line for this purpose. Customers can use this line of communication with more detailed questions relating to any product or service, and to monitor the status of your initial application. This is a classic example of each level of quality was achieved through Six Sigma implementation.Looking AheadAnother strategic approach was adopted by GE Commercial Finance and is a revolutionary step in the field of commercial loans. The ACFC (at the customer for the customer), it was clear that customers do and why, with over 30% of them said that Six Sigma. Effective communication with customers of GE has made it a favorite among consumers. GE has been successfully implemented and the initiative is also sharing of experiences with its smaller customers Six Sigma, that can? Afford to implement Six Sigma in their companies.With is? Belt? Working from the front, companies can achieve a win-win situation with their clients because of the feedback they receive. If this approach directly benefits customers, benefits for business too. However, the age and large enterprises, ie you get to interact with its customers one by one. The successful outcome of this is seen in more than a construction company? S customer base and increased profitability. The objective of the project with matching, made possible with Six Sigma, which provides a win-win situation for all.Tony Jacowski is a quality analyst for The MBA Joual. Avet Solutions? Six Sigma Online () offers online classes for six sigma training and certification in Lean Six Sigma black belts, green, and yellow belts.