What is Customer Service

What is Customer Service In these days of competitive markets, companies, focusing on customer service is the only one that not only their position, but grow. You can expect an answer to the question "What is customer service" that is "more than" customer expectations, not only "satisfactory" is. It is not only the product or service for sale, but people should buy from you. A great product is the first step. Everyone likes the quality, even if it is a price competitive with other similar products. If the product itself, see what can be done as it plays, what it is, as compared with others. If you can use the product as the best in the price class, not just customers to buy from you, but recommend that others buy from you. Then you have a great product and your customers is growing - as is your pre-and post-sales service do? Not many people think, how they sell the product, but it is still literally in the service of clients. How many of us have the phone to someone who has the unenviable task of cold calling customers to try to sell products? "Cold calling" for printing and distribution are two areas that have managed to sell a bad reputation, especially if they are persistent, repetitive, and obviously so desperate that a sale that are too aggressive. This is certainly not one that is customer service. Most of us prefer our market research, if you buy something and the Inteet is all much easier. If you want you have a customer with a website has become indispensable, but as an optional accessory. Customers can rely on the product, lea more about them and then contact you if they are interested. If you are using your site, you are able to provide a list of potential customers to work with them later. It seems, from what is above that there is no place for the sale of human beings more. On the contrary, it is the case, from research I did, it seems that most customers who value speaking with someone who has knowledge of the product (this is the important po '!) It is capable of all the problems resolved quickly. Call Center in India may be more convenient for implementation at local level, but the operators to understand what a product, you may also want to do? With the best will in the world, things can go wrong. For example, it could be a faulty batch manufactured, or whether to offer a service to those who have not updated. Symptoms begin in the next, and you can keep your head in the sand and ignore, or we can admit the mistake and try to assess the situation for all the satisfaction. Good customers are always the second lane. Why? Through the agreement with a problem quickly and efficiently, that the client is happy and say what his friends sound, you are. Ignoring the problems or just not the quick and satisfactory solution really annoys customers, and is not recommended for others. According to a survey 68% of customers from a supplier, where they are based on an attitude of indifference. A personal example now. My car broke down after not too far from a local garage. I phoned them, and without hesitation, they explained that they would go and collect my car and repair. They called me later in the day to tell me the cost, and I want to repair (Goldste no. 1). They said that would benefit from the cost of collecting the car, because it is not too far from the garage (no Goldste. 2). They repaired the car and made sure that everything else is ok - at no additional cost (not Goldste. 3). A week after the repair, who called me and asked if everything goes well and there was something else we could do to me (no Goldste. 4, 5, 6 and 7). I was very pleased with the service and buy cars, because they come from the garage and make recommendations to friends. To me, this is the answer to the question "What is customer service?". There is no better advertising for a supplier of goods or services is as great customer service.