The 7 Secrets of the Wow Customer Service

The 7 Secrets of the Wow Customer Service Your goal by your customer service is exceptional that say? Wow! Do not just disappear. You can do this, if you follow these 7 tips in the normal development of the service. 1. Give your customers a lot of blows. People love to be stroked. Just like animals, we like when we cuddle, smiled, and gently touched since. Strokes can greet all those who use the names of people and good wishes of the "Have-a-nice-day" Art is the best but other times can your attention. 2nd Surprise with the unexpected. Airline British Airways, that the person or company in an increase in value if the worker is not unexpected extras such as spontaneous conversations or invitations to visit the flight deck. These are the extra living room and not the norm, if they are based on its surprise value. 3rd Care about small things. Attention to small things that do not affect significantly the main service is a way to say: "If things look after the small, just think what we do with the Great." This includes toilets sparkling detail that you can eat your meal, and notes that customers do not talk to people. 4th Customers expect? Needs. In a survey of airport check-in employees, customers rated the best employees to those who wait for their needs. These were employees who normally view the queue, and assume that the customer has different needs, from the grandmother Need help with your luggage to the businessman who wants a quick service. 5th Always say? Yes?. Great customer care people never tu a call for help. Even if not themselves, know someone who can and will bring you to them. You always use positive language. Even if the answer is "No, we are closed", is known as "Yes, we can do things that for you tomorrow." Treat 6 using the same number. You hate to see the best customer service for us, for example in a restaurant. It makes us feel second-class and devalued. Moreover, we do not want to be treated equally like everyone else, even if it means that a standard, core response, as you sometimes in a fast-food. The secret is to treat everyone the same by using different. 7th Use contact Taste. Skills using tact in dealing with other human emotions. Unfavorable or embarrassing moments, stroke saves blushes. It 'something to remember your customers, though, that you should aim to go unnoticed. 7 responses to this practice, until they are well known, such as breathing, as on her, and have secured customers in queue for your attention.