The correct answer is "Yes"

The correct answer is "Yes" We were visiting with friends during a break and, of course, went on a trip to buy a tour? Thanks? Gifts for our guests. We have a point, while some 'expensive, is a perfect accessory for the home, but fragile and easily scratched, so we asked the office to the field in order to ensure that it is not damaged. The aspect that we as a response to our request was reasonable wilting. You did it, but their body language spoke points? Attitude? and as to complete the transaction, said:? E 'as difficult as it is new in the box correctly. After we left with our package, we have for each other and said:? and could prove difficult, as shown in the box certainly true, but it is much easier with your package and see if goes through the effort to retu if it is scratched. The correct answer would be safe? Yes? Yes? is a great word. It is so satisfactory, and the client, unless there is a considerable effect on operating costs of the economy, strengthened by the acquisition of experience and makes the work of fidelity is not only possible but easy. ? Attitude? is exactly the opposite. It is negative, it reduces the experience, and kills the probability of difference between the Registrar retention.The say yes? e? Attitude? is the responsibility of management. Management needs to know the difference between the two, the rental to hear that people? Yes? Ethos, communicate and form given to enforce and strengthen? yes? Ethos. Another great advantage of this? Yes? Ethos is that it costs less, as a gift packaging, delivery is less than, less than attaching an A Gift Card? Yes? does not cost anything, but it is filled with the value. It 'the same with a? Thanks? o? good job? o? I appreciate your efforts. This is an investment, yes? Ethos, particularly in efforts to create and maintain, but the performance is very large. You go back to happy customers who appreciate what you do for them, while the business.Larry Galler coaches and consults with high-performance executives, professionals and small and medium enterprises since 1993. He is the author of the long (every Sunday since November 2001) business column, "Front Lines with Larry Galler" For a free coaching, e-mail to Larry for an appointment - Larry@larrygaller.com. Register for the free newsletter at the source: