When Bad Things Happen to Good Customers

When Bad Things Happen to Good Customers Customers who don? T expect that they're ideal. Expect to resolve when things go wrong.   - Donald Porter VP, British AirwaysMARK is a celebrity in his hometown. When her? Big sister? and visit her husband, Mark likes to be treated to dinner on a whim, spacious five-star restaurant. On one occasion, after arrival at the restaurant of choice, Mark and his family leaed there were no reservations in his name. He asked calmly? Well, what are we going to do this? I am sure that it? The manager, you can do something. My? Three d 'again with the manager responsible for the mistake and assured that Mark would be the situation at once. Meanwhile, ma? Three d? went to the tables and said that each dinner at the restaurant had lost a reservation and asked if it was mind helping with their table-friendly? postponed. He gave them a twenty percent discount on their bill for the inconvenience. Of course, the other guests complied.A space at the center of the room, and four waiters in a table and chairs. In less than three minutes, accommodations were ready for Mark and his or family.Sooner then? Once again disappoint a customer. As you said that the crisis will determine whether we win or lose the patronage of trailers. If you have a customer who feels later? Ve you disappointed? Ve, a negative situation and tued into a positive.TURNAROUND Tip: If you make a mistake, no excuses. To correct the mistakes and start now. However, is not it? T Have your employees or any good if you try to solve a problem without a specific plan. The following procedure provides a model for crisis management that has on your business. This guide is from the book, Juiced! by Lipkin and Gillis.1. Apologize immediately with true empathy. [The director apologizes to Mark without restriction to the embar-rassment and discomfort, misplaced reservations about his family.] 2 Responsibilities. Take control. Don? T badmouth your company and don? T on the hunt for debt before the customer. Dance, Don? T Fight. [The Director Not? T have a blazing accusations and said:? And 'the lady of the house? Errors? He took the heat. He had the problem and not excuses. The customer may not be? T, who? S debt.] 3 Do what you can to solve the problem or the situation immediately. Be prepared for crisis. [The director had extra tables and chairs for such an emergency.] 4 Do you have a resource in the reserve, the app-lied when and where? S is needed quickly. [The manager approved the twenty percent discount on other guests to express gratitude for their willingness to help. You can also continue to give gift cards to customers, for the bitteess of disappointment? together with an excuse.] 5 Minimizing the customers? S inconvenience or annoyance financially, emotionally and physically. Take the sting of negative experiences. Manage your clients? S memory. [Mark the book out of place or the way they solve? Both, but won? T tell, without saying what they did with the problem.] 6 Follow-up within twenty-four hours. Another deposit in bank account. [Marco received a thank you for your patronage and respect for his patience and understanding with another apology for the inconvenience.] 7 The evaluation of service provision and implementation of changes to avoid such mistakes are not repeated . ? What can we lea? Only you can answer the last question. The adaptation and application of this guide, if necessary. In fact, you do not? T need to set an alarm for your customers. You can use it to work with family and friends, too. Perform a problem, do not escape.   ? A crisis is a moment of truth: You make it a moment of magic or a moment of misery. Mike Dandridge   Md@theperformancepro.com   Mike is the founder of High Voltage, a consulting firm specializing in the development of clients for the industrial market. E 'a speaker and trainer with 25 years of experience in the electricity wholesale. Dandridge is the author, the one-year Business Tuaround, a book based on his years in the trade, one year? S value of ideas to improve customer service.   You can have up to Mike 254-624-6299.   Visit his website at   Subscribe to his blog

Make Great Customer Service 10 Tips

Make Great Customer Service 10 Tips It 'almost goes without saying that good customer service is essential for the conservation of each company. No matter how good a job, new clients, you have won? T lucrative long, unless you have a solid customer retention strategy in place? and in action. It is actions that count? not what you say? ll do, or what the policy says. People remember what you or your employees? or not do. One of the key elements of an effective conservation strategy, exceptional customer service. Not just good, but memorable service. Today, the consumer? The expectations are higher than ever, and companies that do not deliver, risking their market share. 10 tips for providing good customer service. 1) treat me like a somebody. It 'been years that Midas muffler commercial aired, but that? I? But who? Sentence still to be heard from time to time. Why? As the regular customers expect (and deserve) to be remembered. As one woman summed up? Not? T can not forget my name, or what I'm doing, but I recognize that? Ve been there before. One of the best examples I have? Ve ever seen, this is my local coffee shop. One day I noticed that the young man behind the bar welcomes people by name, and even if didn? T know their names, knew what they usually ordered. As I waited for my tea (him? D already my • Two dairy products on the site? In contrast, without a word I said), I asked why he said that? See you later? to certain customers? See you tomorrow? for others, but always said? Have a good week? for me. The smile, friendly response? ? Why are you only Monday and Friday?. As I thanked, I thought? Wow. He won? T here will be long?. Unfortunately, I was right. 2) Be polite! Too often company representatives ask customers for information on file without telling? Please? or even polite. It is not acceptable for a simple service REP bark out? Account number? It is not acceptable for a service to a customer insult REP. Six weeks ago there was a problem with my Inteet account from home? with a telephone carrier that I have my whole life (and, as you know, this kind of loyalty to a phone is almost unknown in those days). In that time I never used a late payment to them. There is a long and ugly history, but the short version is that: a) The problem is their end, and b) before you understand where things went wrong, their representative was very rude. When I asked to change the way he passes me, snarled,? Whadya expect now? If you? D, pay your bills on time, you wouldn? T have this problem. I could? T believe what I heard. In fact, if I? D is read-only (rather than the recipient), I wouldn? T believed the story. What? And worse is that, although the company apologized later, his administration seemed to feel that it is not an isolated incident. A survey of 2005 Schulich School of Business MBA suggests that this type of problem exists in more than 30% of businesses and their cost of hundreds of millions of dollars in lost customers (and revenues) each year. Don? T leave your company at the end of one of these statistics. 3) Thanks to your customers? like it. If your employees conclude a transaction that should a customer with a smile and a warm? Thanks? completed, which is for your business?. Too often, customers and pounced as soon as the calendar? Thanks-Have-a-nice-day later?. For large purchases, the verbal greeting should be used with a hand-written paper? not only because there is an increase in the referral (which is not) but because it is the right thing to do. Oh, and by the way in which the word? Sure? is no way to react when a customer thanks you. For many people in many parts of the world, this was rejected, and suggests that you do not? T care. The term is correct? You? Re welcome?. 4) Among the appearances! After more than two parties, or research, nearly 90% of clients have an idea of how competent and reputable your company is based on what I see when I walk through the doors. Keep me from the auto-attendant hell. Customers are increasingly angry and frustrated with sift through a multitude of printing options and many buttons? just to say that the performance can be achieved only through the company? Website. Even worse is when the auto attendant using speech recognition? but can not be? t? recognize? Your voice. People want to connect with people who do not? T want to create a long list of instructions. For instructions on how to use the machine efficiently, please read: The top 5 new things for people with good customer service? ReallyGreatInfo.com on our website. 5) Do not say what you are ... They say that if you want. The term? Under promise, more than one? It can be a little 'wo from use, but is still Germane. One of the fastest ways to lose the confidence of customers is not for the follow-through, or too late, a service or product without prior notice to the customer in advance will be determined if the delay will have an impact on customers and to provide an alteative solution, if necessary. One of the best examples that I have ever experienced a company that also happens to Toyota. There was a problem with my Toyota RAV4 and could? T is easily repairable. I was at the wheel of a loan, but had to camp with my children. E 'was our summer vacation and was scheduled for the month. When was the Toyota? T repair my car at the time, I rented an SUV for us to use? without me asking. I bought, because another vehicle from the dealer and that they have purchased up to 6 letter, the other of them. Coincidence? I think not. 6) Surprise your customers from time to time. If it is possible for an additional service to do so. Whether it's an unexpected free dessert at a restaurant or an update that was required, these gestures go a long way towards customer loyalty and generate win new customers. It's long been known that, on average, a dissatisfied customer said from 10 to 16 others, but people who have an unexpectedly good experience also tell their stories. 7) available? Completely? Service. When you send your Successories framed prints, which includes the hooks and a small leveling device. E? Saturday Remote Control Toys manufacturer near me, even the batteries. ? My? The gas is distributed for free coffee with gas in the moing the day of the week. A drive-through drycleaner in northe Ontario opens early and hands the moing paper with your order. Little things, yes. Much appreciated? N. question. I spoke with each of my local distributors and, knowing that in any case, their sales? and profits? had a double-digit increase, as it generates the largest service. Think about what you can help make things easier for your customers. In some cases, clicking on what makes sense to sell, you can also create a new source of revenue for the perception of the level of customer service. 8) Mea Culpa. If you made a mistake, admit and do things. When customers complain? listen, really listen. Then apologize and take corrective action. In many cases, the act of listening (without interruption) may be sufficient to address the situation and the person the feeling of a value for a client. Then ask the customer how they want to resolve the situation. In most cases, the customer will take care of something useful? and often less expensive than a solution, you might have. 9) Listen to your customers. Your feedback and surveys to get what they want and do not? As T - and the remedies will be. Let your customers know how to appreciate their company, and that their views are important to you. None of these proposals is a lot of time and money to implement, but can dividends increased customer satisfaction and customer loyalty. The key, however, is that the employees understand the importance of their role as front-line and receive a good education and supervision.

My visit to the past winners of the WOW Award

My visit to the past winners of the WOW Award After the presentation of the WOW! Awards I always hope that they maintained the standard of service. I want other people to do exactly the same great service I have? Fri seen.Last week I had the privilege of a final winner. The shop is called Harris Lipman, and they? Back in Whetstone, North London.Having telephoned his appointment, Mr. Williams letter.Dear I have been advised by Howard to visit us on Friday, 19 October at 2:00 and I'm writing to you to see if you want to accept our offer, that your car valeted while you are at our offices, our expense.Whilst We strive to offer our customers to see? s, as far as possible, I am sure it can be shown that this is a significant time savings when customers place in us, like you, take time and effort to visit us, and we believe that we offer this service, as a sign of our call appreciation.I over the next two or three days to see if you want to t, our confidence is offer.I They appreciate that this offer is subject to weather conditions. Yours sincerelySarah O? Welfare Officer BrienClient talked to Sarah a few days later, and explained that I was not as a client and I? d that is not his kind offer. ? I don? T see that things? Sarah said. ? I think you should do anyway. But this was only part of story.I was blinded by a wonderful reception with the music softly in the background. Sarah was absolutely wonderful. There were beautiful display of flowers and a team commitment to the wall has left me no doubt that this is an extraordinary business.When asked if I? D as I have some 'water to drink. Two beautiful blue glass bottles with water cooled appeared. A firm and crisp. The splendid cut glass was a tumbler roller coaster ready to drink to me, when I saw use.And outside the building, it was my car? cleaning positioned and ready to drive me away.WOW! What is Harris Lipman business? You? Re a firm of accountants! The rule does not mean that you have a business? D employees with customers, but? Re establishment of a level that far exceeds the norm for all business.So What can you lea? Harris Lipman stunned me with first impressions? the letter and the reception. And what a wonderful letter. Take a moment to retu to the question of how a customer would.They has blinded me to the second impressions? reception, the commitment of the team, water bottles, music and my mind blew flowers.They with the last impressions. Not only was my car clean, but was ready to line distance! That first, second and last impression you are creating? Derek Williams is creator of the WOW! Awards? and Chief Executive for the Society for Consumer Protection in Professional Europe.For more information about Derek Williams visit   For the WoW! Awards (including access to a free customer service newsletter) visit

The world s Internet phone for your business success

The world s Inteet phone for your business success Business owners of large and small companies can get rich improvements in their operations, if you start to ask regularly, "I have just been handed a powerful new tool. Free essentially allows me to communicate with anyone on the planet. What is the best use for me? "The fire, entrepreneurs should ask themselves two questions: As an entrepreneur, what I am trying to achieve? Marry their responses to the various communication skills on the World Wide Web, which will inevitably create some powerful and highly beneficial new initiatives. In exploring strategies for success in the development environment is essential to recognize a fact that is often overlooked: the Inteet is essentially a new vehicle of communication. Consequently, much of its value derives from the fact that allows efficient communication costs? on the street or around the world? that were not possible before its birth. Why is it so important? Since many people have a different vision of the World Wide Web, they indicate that the Web is a means of entertainment? Something that has more in common with the television on your phone. This approach is easy to see, the typical person who is more interested in new offerings on the Web that can entertain him or her that less interesting details of a greater capacity for communication. Furthermore, the use of the Inteet is the first activity in over forty years has been clearly documented as something that causes people to spend less time watching television. E 'therefore natural to think of as a substitute for this form. The benefits of Inteet telephony for your business: 1) access client completely under control. With the Inteet, visitors? Potential customers? Reach the web sites at their convenience, which makes them much more receptive to what companies have to say that customers are not introduced (as happens with telemarketing). 2) one-to-many communications conducted without problems. The Inteet offers one-to-many communications systems without losing the privacy or interaction possible by phone. A single ad on a web site reaches the largest number of people visiting the site days. 3) the reduction of effort, time and costs. The Web makes things easy and accessible. Not all businesses that are currently under advantage on the Web, however, each company must work on it in order to be competitive today. The Web allows large and small companies to develop new processes of communication that saves time and money while enabling faster responses to customer needs. Many industries depend largely distributed to the sales force on the field can be made up of independent agents or employees. In today fast changing business environment, these soldiers on the front line with the latest retail information and better tools and support is a critical factor for success, and through the use of the Web, companies can do much less cost . 2) The availability of the client completely under control. With the Inteet, visitors? Potential customers? Reach the web sites at their convenience, which makes them much more receptive to what companies have to say that customers are not introduced (as happens with telemarketing). 3) one-to-many communications seamless Inteet offers one to many communications systems without losing the privacy or interaction possible by phone. A single ad on a web site reaches the largest number of people visiting the site days. 4) The reduction of effort, time and costs. The Web makes things easy and accessible. The Web allows you to communicate with a large volume of customers in virtually no cost. In general, companies can benefit from the dissemination of information, but up to now, there was a cost-effective manner satisfactory to timely notice to the customer. Not only the direct mail is costly, but the time of delivery is erratic and an overwhelming amount of it is still open. The phone is on time, but the information by phone is also expensive and the risk of alienating customers who do not want to be disturbed by lawyers. Enter the Inteet. The World Wide Web offers companies a low cost method to communicate with existing customers and potential reach with a speed that has never existed. The new capabilities created by the Inteet far exceed what could be achieved with the phone. Consider that a well-designed Inteet customer can use the system of communication: 1.) Orders will be confirmed via e-mail? In the first place immediately after they are made, and again when they are posted. The notice of confirmation of shipment includes a tracking number to help customers find the package if it does not come in time. 2.) Customers can sign up for e-mail notifications of various kinds. By filling an online form, customers can ask to be informed about new products available that may be of interest to them. 3rd) "Missing" customers may be attracted to a new low-cost: If a customer has not made a purchase for a while 'time, the electronics retailer may send $ 5 or $ 10 digital coupon to encourage retus to buy . These types of efforts under way to build loyalty can be triggered by well-designed automated databases, combined with virtually free e-mail, to create an inexpensive, potentially high-performance and customer loyalty planning. This suggests a central strategy for the activities of today: Collect email addresses from customers (and permission to contact using these addresses), even if not yet an interactive website. Each company of a large producer of a regional discount store to the local plumber who is well-designed e-mail can be an inexpensive and highly efficient building profitable revenue. In strategy 7, discuss the manner in which a pest control company could benefit enormously from an e-mail-based initiative. The importance of the availability of all the hours of the day, and a catalog and 800 numbers, the Inteet makes your company accessible to customers around the world twenty-four hours a day. However,? Web? is better than the largest catalog of the world. Here's why: visual arts, as well as additional information in writing. Catalogs face an inherent limitation: Paper and postage are expensive. As a result, the details? Other points of view of a product, as well as a description written more? They often have to stay outside. Thus, while the 800-number operator can read to customers the washing instructions, if the product is offered on the Inteet, consumers can read the washing instructions to himself, passing through a long description, and in all probability, more than a vision of the theme. Expanded offerings. Today catalogs usually only part of the offering of a company, simply because it means more ads for expansion of printing and postage costs. The Web removes this limitation. Also remember that nothing can be done online rather than phone, it is more profitable. A five-minute call for a $ 50 item at a cost of $ 1 per minute, means that the call is a significant percentage of the cost structure, and an investigation of five minutes? Without addition of purchase? Create a financial loss, in addition to the time lost by staff that could have been a sale to another person. This contrasts with the use of the Inteet, where? To the extent that the costs of communication exist? Which are trivial, and consumers bear the cost of contact by the company to pay its access service. Inteet has led to a redefinition of what customers expect: In the emerging era, companies are required to provide almost watch the inteet, so that consumers can shop from home, when he or she wants. Sites that will be more effective to make cars, but will provide a creative, educational experience that is based on knowledge of their products and services and generates sales and customer loyalty in the course. If your business specializes in Porche luxury cars or services for temporary employment, the Web offers the opportunity to find people who are looking for what your company sells.

There is much to say please Thanks for Formation

There is much to say please Thanks for Formation Once at the center of a major consultation, I chatted with two leaders in service to the customer before it has sponsored training for staff.With derision in his voice, described as a program? Please and thanks? training.Well that? s rather pointless and wasteful, I remember thinking.But now, I have a different point of view. I believe that every client interface should be taught the importance of saying please and thank you for at least five times more was often.It or Plato or Aristotle, who apparently said that education is a good thing in life that we can ? Do not be too much, but you think you meet chocolate.But can add to this list, please courtesy.Customers love to listen and to thank you, many times, why make them feel important. By saying these words, remember that the sooner business.Over in the year, there has been a steady democratization of customer-employee relationship, and I? I'm not sure has been productive. A sign of this is when a bank asks you to talk about CSR, and answers with your full name, and then uses his first name for the rest of conversation.Who authorized to take that freedom? Growing up, I leaed was the label we use to anyone? s formal name, ie, Mr. or Mrs. Dr. by the name if the person is higher if the person has a higher status or power, if you just met, or until it is been invited by the person to be less formal.But Again, the presumption is that we are again the transfer of authority and power to the customer. If we think are new, or more, and then guess what? Ll dispense with this custom etiquette.Some CEO? S to reverse the order of importance, saying that their employees come first, customers second, shareholders and, in third place. There? S lionizing nothing wrong with his staff, but must come at the expense of other groups? No matter, me? I am sure that the front line people? Hearing nothing, please and thank you 500% of their managers more often, too! Dr. Gary S. Goodman? 2006Dr. Gary S. Goodman, chairman of Customersatisfaction.com is a keynote speaker, management consultant and seminar leader and best-selling author of 12 books, including some groups and sales? and monitoring, measuring and managing customers. A frequent guest on radio and television throughout the world, Gary? The programs are offered by UCLA Extension and numerous universities, trade associations and other organizations in the United States and abroad. Gary is based in Glendale, Califoia. He can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.

Take care of yourself before you worry about your customers

Take care of yourself before you worry about your customers One of the main questions that people ask when you are focused on improving the quantity and quality of companies is as follows: What is my competitive advantage? What makes me unique, unforgettable, unique? What I am really over the rest? " Although there is no definitive right answer to this question, most people come to the conclusion that some customers is a critical component of competitive advantage. For most companies, the services they can provide exceptional, not so hot, depending on the circumstances. Why is this so? Because the same company, and also the same people in this society, the class of service throughout the world a little 'time, and marginal (or worse) other times? This answer can be found in another question: What makes you (or your staff) happy when serving your customers? While these answers also vary, most people have some sort of variation of? I am happy if my customer is happy. We do not like dealing with people agitated or unhappy? Usually not. We added our joy come from a good feeling to others about their experiences, and more than human beings? Expectations. What comes first, then? The happy customer or the happy person in the service of customers? This is not the chicken or the egg dilemma. The lucky people serving customers in the first place, because it is very unusual day when a customer comes into your company can be found at the festival. All this seems very obvious. At the same time, how many people recognize this truth, is it? Rare people who deliberately take the necessary measures to ensure that their major customers to be served - if the person on your staff in another department, or if the person you are. It 'important that you continuously improve the emotional, physical and mental support to people in your customers. One of my friends and colleagues, Paul Wesselemann together a story at the time an HIV / AIDS Support Network. He explained how it was totally unacceptable, to work, even if you feel a little 'sick, as even the smallest cold could be very dangerous for a person with HIV. He was first to ensure, by itself, make sure it is 100% before he is able to offer assistance and support for others. As you are required to provide the same care of your needs? Their task for the month is to identify and to a number of ways to keep in the right shape, so you can take care of your customers is increasingly important. ? Plant Eric Berg, President of Freedom Speakers and Trainers, currently trains professionals in the country in memory, goals, attitude, time management and effective communication. His most recent PACT program is an intensive one-on-one twelve weeks personal coaching program for those who are serious about their success. Click here for more information about Eric or Freedom Speakers and Trainers Call 888-233-0407 x112 E-Mail-eric@deliverfreedom.com

Customer Service Call Me MISTER Tibbs REPS

Customer Service Call Me MISTER Tibbs REPS This is a memorable scene from the film, in the heat of the night? Sidney Poitier, where the character is tired of the guff he? s by his colleague, the sheriff, played by Rod Steiger.To end of condescension, Poitier says:? Call Me MISTER Tibbs! I can, as a customer, if I? m talking about CSR, which is the freedom with my name without permission.I don? so where or when the change occurs in our society? Empowerment? CSR? S, we take ourselves and others for the economy, so familiar, so quickly. In fact, as I grew up, taught me to be used when a formal title: (1) Dealing with adults, and persons of more mature age, (2) Dealing with people who have formal titles, or that in training capacity, for example, doctors, coaches, teachers, and the like, (3) with customers, and (4) With all kinds of strangers, at the first meeting them.Of of course, the exception is when? ve been asked explicitly to use someone? s name, or if he or she has a first name, only.Here? s of the scene, with the difficulties that I have: I called my credit card, go through the voice, and the CSR asked me for my name, last four digits of my social security number, and I reply with the my name, because on the map: Dr. Gary S. Goodman. What I can say today, Gary? the infringement question.Either REP should be my name, to me, or you can use with my Lord suame, or not with my name, you ask? How can I help you? I guess the first informality in calls for technical support services and other sectors from there.Informality is large, but must be eaed, or given voluntarily, but not used otherwise.Dr. Gary S. Goodman, chairman of Customersatisfaction.com, is a renowned keynote speaker, trainer and management consultant and best selling author of 12 books, including Reach Out & Sell Someone? and monitoring, measuring and managing customer service. He is a frequent guest on radio and television throughout the world. A doctorate from the USC Annenberg School, Gary offers programs through UCLA Extension and numerous universities, trade associations and other organizations in the United States and abroad. It has its headquarters in Glendale, Califoia, and can be reached (818) 243-7338 or at: gary@customersatisfaction.com.

Maid Marks Spencer Stores customer s Life

Maid Marks Spencer Stores customer s Life This story has appeared in national newspapers last year and it is so surprising that I agree with Annie too.Pensioner Bates has a regular breakfast at their local Marks & Spencer, store.In Indeed, it was with breakfast each moing the last two years. And, although 96 years, ranging from 3 miles round trip for their toasted teacake and a cup of coffee every moing.But waitress Julie Nightingale was conceed and knew something was wrong when Annie is not the end of two days . Julie's Annie went to the house where they found Annie collapsed on the floor. Annie has a fall and was lying on the floor for a while 'time. You could not get up and you do not have a rapid action phone.Thanks Julie Annie was admitted to hospital, where he received treatment for their injuries.Sometimes people ask me what lengths they must go forward, as its customers . When all to leave their jobs to go and check the customer, then the company suffer.My answer to this question is that you have to do what we think is right. Sometimes the customer service goes beyond the boundaries of normal working hours. Why are we only human.Derek Williams is the creator of the WOW! Awards? and Chief Executive for the Society for Consumer Protection in Professional Europe.For more information about Derek Williams visit   For the WoW! Awards (including access to a free customer service newsletter) visit

Don t Promise Too Much

Don t Promise Too Much I recently purchased a computer system, took my family in a theme park and fly an airline that have been rated top in their respective areas of service. They have won awards and have been widely cited as examples of quality of service action.I ended up being disappointed. Not that the service was bad - in comparison with others in their field, are much better. But I expected much more.For for example, the computer has praised his service company No. 1 ranking in a very recognized investigation. This was the main reason I bought the system. However, my calls for the installation, troubleshooting, and integration with other software and hardware are not without conces, I met a person who has demonstrated service expected.The fallible human beings who are struggling to respond to phone. They were better than others that I work in the field. But in an industry that pays little attention to customers, this does not mean much.This is important to understand the causes of poor customer service. It is not always a matter of performance, can be expected, as well.To attract new customers, many organizations promise great service, the display of their price or quality of service, or survey data shows that make them leaders in their field . But more is expected to raise the bar. It becomes difficult to meet, let alone exceed them.Here are some ways to keep customer expectations at hand? Be very careful with the promises you make or behaves in your advertising, catalogs, marketing and public relations. Make sure your vendors, dispatcher, receptionist, office staff and command, designers, or someone in your organization who has contact with customers are less promising that your organization can offer. Continue to research and test your expectations and the factors influencing more. Do one and, ultimately, an organization accustomed to a po 'of promises and a lot to offer. Train your sales team to go after these niche markets where the expectations match your capacity to deliver. It must become the company strategy of dollars that all sales are not equal. Some clients have expectations that you can not answer or will be very expensive. Do not try to negotiate the expectations of your customers down. You will lose this opportunity to improve, it is also the risk of losing a client to someone who can meet its performance expectations.Low intended to be non-increasing expectations of attracting new customers. They have promised more, and under-delivery. High-performance, know that the secret to success is to under-promise and overdeliver. This is the way he has built a reputation for service and keep customers coming back.About The Author   Jim Clemmer   Originally appeared in Jim's column in The Globe & Mail. Jim Clemmer is a successful author and teacher of inteational reputation, a workshop / retreat leader, a team of developers and management on leadership, change, customer focus, culture, teams, and personal growth. Over the past 25 years has made more than two thousand measure presentations, seminars and retreats. Jim books five inteational best-seller The VIP Strategy, firing all cylinders, the routes of supply, increasing the distance, and the chef's Digest. His website is Source:

How to establish good relations with customers

How to establish good relations with customers What? S is the only thing you can now start doing   stop or change that would have a dramatic impact on your   Relationships with customers? E? S an excellent question and I hope you? Ll be   When considering your response. It sometimes takes a considerable effort and an extraordinary amount of energy in the vicinity? A great deal. Never forget, it takes more effort and energy to keep the firm after winning. It takes courage for the enterprise and creativity and imagination to keep it. Speak very well and that all means. To be very large, impressive, exceptional, excellent, and even the vendors do not remarkable.Many t think in terms of VERY GOOD. They tu to make a great imitation benign mediocrity. Not much to go from ordinary to extraordinary, but   Take effort. E? S on all leave a good impression, not just a   Good. E? S on the happiness of your customers, not only meet them.It? Increase in S over the crowd, not get lost in it. A po 'of   of ideas on how to be very good for clients.A - Asking the right score questions.There are two types of questions, and you know how sellers of open and closed questions. I? Raising the bar in this kind of thinking. While applications can be opened and closed, but may also be wide and deep. The vast area of issues are issues that come? And he like? D? e? Any other problems I can help you today? Remains a substantial question that is his trademark? What should happen for you to consider as your best supplier? Another question is inspired? How do we measure success by working with your current provider? David Frost, the famous joualist once said? You can tell the quality of the problem of the quality of the response. Ask yourself the quality of applications?   If no, why? W - Work on your priorities and your priorities work.Prioritizing is undertaken. To be truly effective, you must be able to distinguish between what is urgent and what is important. Please do not start the fire that you try to exit. For example, delete the following elements of your voice? Where? Page is really important to me or call me on my cell phone. The only people who do not have a mentality of FedEx are the people who work for FedEx. Everyone thinks everything else is great priority.Get taking a life, and starting each day with the list (in order of priority with numbers) of 6 things that you want to compile and gift? T encourage distractions. Develop a habit to stick to its priority list and not deviate from the list, if a higher priority on lands on your desktop. Best sellers and sales managers always take care of many important things first. They are not easily distracted. Setting priorities for the day and focus on them like a laser beam, and for greater priority.E - excite you every day with a attitude.People with positive attitudes live longer long to enjoy more of life, and tend to be more environmentally friendly, the prospect of their clients. I leaed a long time ago, we chose to infect or affect the people we meet all day.Don t bring your personal problems at work because they never add value to your customers. If life has dealt a difficult set of maps for the time being, deal with them privately and put your worries to a tree, when you have problems starting the first notice of sale. Remember, your clients have their own problems, so there is no need for them with your weight. People with positive attitudes are enthusiastic, lively, happy, always smiling and the best things to happen. Your face is your fault, after 40 years? Cicerone second, we see often with a mirror. How to handle your problems says a lot about you. - The style is important.If you accept, you must feel like a chameleon. Many relationships are created with different styles. E '? Driver? which is very assertive, demanding and authoritarian. There is also the? Expressive? which is very sociable, loves to talk, and not the details. Then there is the? Analytical? which is very precise, organized and very clean. Finally, is it? Amiable? which is generally low, confidence, and very innovative. One of the biggest successes in the distribution of keys is the art of adapting your style of selling for your clients? acquisition style. It 'easy to say and difficult to do. To lea more about the styles of behavior, read articles, buy books and listen to recordings of training on the subject. This is one area where ignorance is not bliss.O - Other focused.Another key to successful selling is the ability to build relationships, and care of business. Here are some ideas for you: don t people feel invisible, always maintain good eye contact, remember, you can not smile enough on the phone or in person, to keep in contact? ask people who receive your voice mail to leave your e-mail address and telephone number, watch your body language, buying a notebook for recording composition of all   the connection of ideas, only the dog and pony show if your client needs a dog and pony, add the words for you? the end of your penis, every four months to the end of the record calls to improve call quality, the shame is to blame so don t do it, always take notes to show that you care and listen, and always a little ' Time to say? Thanks? to all who contribute to its success.M - Master basics.Listen the company to voice mail. You can sound up beat, enthusiastic and professional change. E-mail is a means to communicate. Use, provided that the creation of lines and remember less is more, if you want the message is understood. It is not a meeting without first preparing an agenda. Start all meetings on time. End your meetings on time. To obtain a commitment that will do what and when. Form the habit of writing personal handwritten notes using a fountain pen. E? His way of being a person in touch high-tech world we live in today. Try to be more easy, enjoyable, adaptive, and relatable. Keep the focus on the other person, especially when one of its client.E - the enthusiasm and passion are the attributes for vendors cultivate.Too many people died at work today and always work. Some people come into a room and give life. Other people walk into a room and not   Their best to remove all the oxygen. Get excited by your work. If you do not like change. Your life is too short and too important to miss something you hate to do. Be yourself and avoid trying to imitate someone else. They have an attitude of gratitude. Say? Thanks? often. This gesture will make someone? S days, better one.Enthusiasm is contagious and that is something negative. Enthusiasm is a result of quality and l? FREE! Go take a while ', if they are low. If you want to take your career to the next level by leaing the unthinkable. Quit saying? I? Ve always done. Quit following the crowd. Take a new route to solve the problems of former clients. The old way may not be the best way.If there are too comfortable, you? S time for change. Aim high and increasing   You? I will be rewarded handsomely. VERY GOOD Being is not an easy task, especially when the score is evaluated. If you dare to be different, strive to be effective, and are attentive to your customers? needs, it can also be very GOOD.VM Dedhia is a professional management and marketing man. He has almost 10 years of experience in marketing.

Five tips for calming Cranky Customers

Five tips for calming Cranky Customers 1. Tis the SeasonRecognize all frazzled during the holidays, you and your customers. Give everyone, including you, the benefit of the doubt when it comes? Malfunction? as sudden or rude. Breathe deeply and smile. You can work wonders.2. Both? Em Rant, What? Em Rant, What? Em RantListen briefly what your customers have to say, even if it is just venting of things outside their control. Your customers will appreciate the care and can not know another problem that the client can resolve. Comments like the ones below can help customers feel recognized and pave the way for resolution.That must be hard to see how you can YOU.I annoying are.This you should be very importantLet? S to see what can be done to resolve this3. Make a List and Checkin? TwiceAsk what the customer is the most important or urgent. Then ask some questions to find other options for solving it. Questions like those below to the heart of the question: What happened? What would you do? Why is it so important to you? How you can help solve this problem? 4th O? Make information RightTake? I have acquired through your comments and questions and make things right. Further efforts and his client won? Or do not you forget. What happens if you can? Not solve the problem? Be honest about it. Frankly what we are able to offer and provide more can explain why? Not done.5. We wish you a happy EndingFollow with his client to see that? S content. In the hectic world we live in, people who prefer a personal touch, like a handwritten note or a brief e-mail. This small gesture can have a significant impact on customers loyalty.These tips can help you have a Merry Christmas! About the Authorcopyright 2004 Dina Beach Lynch is a mediator of work and conflicting bus that supports groups of professional practice. Leaing to solve difficult problems in conflict 101 teleclass January 10 2005. Visit workwelltogether.com register.Dina @ workwelltogether.com

Making Your Business Communication Count

Making Your Business Communication Count Sometimes, the only thing that determines whether or not you are selling is a way to communicate with your prospects and customers. Communication is truly an art that must be practiced and refined. May you think you know exactly what to say, but it does not take much to transform an individual right. I? Ve never been a great speaker and I do not want to say anything stupid, especially when I just keep my mouth! Good thing for me that listening is an effective means of communication, but it would also be helpful if I practice conversational ice breaker when it comes to collecting new prospects or talk to new people. But listening and conversation are not the only things you should do when you communicate effectively. You also need to exude confidence, you need to know your stuff, and you need to communicate to your customers so that the trust is and what you offer.One so that you can prepare yourself and your trust with others who want do business with is to find something they have in common. When you can talk about something they have in common, as common goals, dreams, personality characteristics, or experiences, people connect with you. When there is a connection, people come to trust the person they love and have some points in common with. When you find these things about your customers and emphasize the common points, to build relationships that can lead to trust and sales, immediately or in some road.Another how to communicate effectively is to show care, conce and compassion for persons dealing. When your customers can see that you feel pain and that you care enough to help them, will know your products and services are not only being pushed on them for their own benefit. You must demonstrate good intentions and to be able to cooperate when the customer needs your help. That means listen to what they want, and what are their conces. If you truly and sincerely, you ea your prospect? S trust.Being confidence is a great way to build confidence as well. It can be started in your business, but the way of confidence is to lea everything you can about your company, your company, products, services, and your compensation plan. If you know your business and has done several times, has become responsible. The people you see as experience and confidence, because you can see and feel that we can win the game and do what you say is do.Persuading your customers to buy something from you is a part of a statement which is obviously a 'difficult sometimes. When you try to convince someone, the thing to do is keep the mind and emotions of man that leads people to buy. What is the purchase of your product or service to make the person? What was the style of life and go to see them for help? What's your score and avoid the fear? What you gain in confidence and your service? Find out what you can press the emotions, and then discuss the incentives and rewards to join you. You can also talk about the facts, statistics, or to explain the world jumped in. Use positive words to encourage positive action, have a sense of 'humor, good attitude, and the condition of your message, often in a variety of ways . If a commitment to practice these things in time, you? ai fait! You will become an effective communicator and confident in a short time and you can start to see companies rolling! Liane Bate owns a Plugin website for businesses, is a member of school success, and the IAHBE.   Visit: Plugin Profit Site, and the success UniversityArticle Source:

A philosophical view of the quality of services

A philosophical view of the quality of services They often have such a hurry in life, we lose sight of the important things that add value and meaning to our lives. We spent much of our time by repeating the old habits and pattes, and not pay more attention to these habits that are leading us. Consistent with a quality service to its customers can help add value and meaning to their lives. Is reached, the happiness, satisfaction, happiness and success. Sounds too good to be true? What have you to lose a few minutes and read? Our lives are a real value and meaning of our relationships with people, not for our relationship with the property or assets. The quality of the service is focused on developing good relationships with people. Therefore, a quality service is one of the best ways for us all we have to bring value and meaning in our lives.Think about the last time you were involved in creating a memorable experience for someone. What happened in your mind and your heart as a result of this experience? What effect did this experience have a sense of your life? Developing handles relations with others is one of the best ways to bring joy and happiness in your life. Our relationship with our customers we offer many opportunities to do it every day. Do not miss' opportunity to create? The good life? for you and your customers.At un po 'di tempo in most of the people? s lives begin to find fulfillment and inner satisfaction as it is to achieve and material needs. The search for missing something that makes life complete. Often, during this search, you find that the award is a key element in the interior satisfaction.Quality this service is given in relations with others. Some people have come to believe that the administration of the means of sacrifice and lose something. The world tells you that you have fallen. Others who know that one of the fastest ways to secure and expand. We can only have more than more.For for example, a major life activity, the search for money. Usually people want money because of things we can do with what gives a kind of inner satisfaction. However, it is easy to lose sight of this reality and begin the search for money as an end in itself. When people are not hunting for cleaning something wrong. Are actually trying to cheat the money into your life, instead of pursuing the true source of money? give. After all, people usually tu their money to you, so you give them something that want.Now, no? And nothing wrong with money. However, some people clearly? Cart before the horse? speak the truth? I? ll give a good service when you start getting paid to do. I believe that if you focus on a positive of any kind (in particular the quality of services in a healthy activity), tangible benefits will be a byproduct of their efforts. But remember, something to really be considered a gift, you should expect nothing in retu. Amazing things when you give this attitude.Let? S see another aspect of quality of service. Create a specific quality of moments of value and meaning in their lives. You may have read the theory of quality of service that is based on? Moments of truth. This theory says that every day there are many opportunities or moments to create an unforgettable experience for our customers. It is interesting to note that most of us really do not remember years, weeks or even days. Usually, only remember moments.It our everyday interactions, both large and small, that create meaning in our lives. Every time I serve others, we have a new opportunity to create a memory. People think more about these memories aging. Start recording some significant moments of today. We like to think in the future! Chris Crouch, president and founder of DME Training and Consulting, is the developer of the system. IR is a structured system of training courses aimed at improving the focus, organization and productivity in the workplace and is taught by professional trainers and companies throughout the country. Chris is also the author of How Organized: Leaing to priority focus and association and other books that provide practical and easy to lea ideas on personal fulfillment, success and productivity.Visit for more on distribution system for information on having Chris speak to your group or organization, to register to Chris newsletter providing tips on how to have a more joyful and productive life, and for other ideas on improving the care, organization and always know productive.To system breakdown in a Certified Trainer, visit

The history of CRM beyond the customer database

The history of CRM beyond the customer database Customer Relationship Management (CRM) is one of those magnificent concepts which affected the business in 1990? s with a promise to change forever as small and large companies with their customer bases. In short term, however, proved to be a process that was best heavy Theory and in practice for a number of reasons. The first is that It is difficult and expensive to control and maintain the high volume of required documents accurately and constantly update. In recent years, however, new and more sophisticated software Tracking features have significantly improved the ability of CRM and the true promise of CRM is becoming a reality. As the price of new, more customizable Inteet solutions have beaten the market, competition has pushed prices down to that even relatively small businesses are reaping the benefits of some custom CRM programs. In principle? 1980? S has seen the emergence of database marketing, which is simply a catch phrase to define the practice of setting up customer service to discuss Individually to all of a company? s customers. In the case of larger, key customers is a valuable tool for the conservation of open lines of communication and adapting the service to customer needs. In For small customers, however, tends to provide repetitive, survey, as Databases and information is not messy? not provide more information. As business information has been launched to track database, they realized that the skeleton are all that was necessary in most cases: what they buy regularly, what Spend what they do. Progress in 1990? S In 1990? S company has begun to improve our Customer Relationship Management So over a two-way street. Instead of simply collecting data for own use, began to retu to its customers not only in terms of the clear objective of improving customer service, but on incentives, gifts and Other advantages of customer loyalty. This was the beginning of the familiar and frequent flyer programs, bonus points on credit cards and a host of other resources that are based on CRM monitor the activities and spending pattes of customers. CRM is used as a way to increase sales through better asset and liability Customer service. True CRM comes of age Real Customer Relationship Management, how? S really start thinking about today Seriously in the early years of this century. As software companies began the release of new and more advanced solutions that are customizable through industries, it is actually possible to use the information dynamically. Instead of feeding the information into a database for future reference, CRM is a way to continually update our understanding of the needs of clients and Behavior. Branching information, folders and sub-functions personalizzate enabled companies to break down information into smaller subsets of could evaluate not only concrete statistics, but information on the motivation And feedback from customers. The Inteet is always a great blessing for the development of these large databases to allow storage of information outside of the site. If the first firms have difficulty support for the enormous amount of information, the Inteet has provided a new possibilities and CRM took off as it began moving toward Inteet providers Solutions. With the increased fluidity of these programs has been less rigid between sales, customer service and marketing. CRM has enabled the development of new approaches to collaborative work between the different divisions through the exchange of information and understanding, leading to increased customer Satisfaction with the final product. Today, CRM is still the most commonly used by companies that depend heavily on into two distinct elements: the customer service or technology. The three sectors most companies that rely heavily on CRM - and use to great advantage - they are financial services, a variety of high-tech and Telecommunications industry. The financial services sector, in particular, controls the level of customer customer satisfaction and what you're looking for in terms of changes and Functions. Similarly, changes in pattes of investment and spending Models such as the economy shifts. Specific software for the industry could financial service providers truly impressive information in these areas. Who? S CRM game? About 50% of the CRM market is currently divided between five major players in: PeopleSoft, Oracle, SAP, Siebel and relatively new Telemation Linux-based and developed from an old rule, database solutions, Inc. The other half of the market for a number of other players, but Microsoft? S emerging CRM market may cause a change in the near future. If Microsoft can capture a market share remains to be seen. However, their brand familiarity may give an advantage to small businesses through a First CRM package. PeopleSoft was founded in mid-1980? D Ken and Dave Morris Duffield as a client-server based on the demand for human resources. In 1998, PeopleSoft has become a purely Inteet-based system, PeopleSoft 8. There? S for any client software and supports over 150 applications. PeopleSoft 8 is the creation of over 2,000 dedicated developers and $ 500 Million in research and development. PeopleSoft branched out from their original human resources platform 1990? D and now supports the service to customers from all supply chain Management. Its user-friendly system requires minimal training is relatively Inexpensive to implement. . One of PeopleSoft? The main contributions to CRM was their detailed analysis program that identifies and ranks the importance of customers based on numerous criteria including the amount of purchase, costs of supply, and the frequency of Service. Oracle has built a solid customer base of high-end at the end of 1980? S, then burst into national attention when around 1990, under Tom Siebel, the aggressive marketing company for small and medium enterprises CRM solution. Unfortunately I can not? No follow-up to the incredible sales cattle and ran into a couple of years of real problems. Oracle landed on his feet after a restructuring and reorientation of its And the needs of customers in mid-1990? s society, once again, was a leader in CRM Technologies. Remain one of the leading companies in market with the Oracle Customer Data Management System. Telemation? CRM S flexible and easy to use, with a toolkit that makes changing features and settings relatively easy. The system also provides a quick leaing environment that newcomers will appreciate. His singularity is that, even if it is compatible with Windows, was developed as a Linux program. Linux is the wave of the future? We do not know you, but if Ie Telemation? s ahead of the game. In recent years? In 2002, Oracle released their Global CRM in 90 days package that promised the rapid implementation of CRM in offices throughout the company. Offered in the package was a range of payment services for start-up and basic training for business needs. . Also in 2002 (a stellar year for CRM), SAP America? S began to use one of SAP ? middleware? center was able to connect to SAP systems and exteal front and back office systems for managing unified linking partners employees, processes and technologies in a closed function. Siebel Based primarily operates in the size of commercial companies to invest millions in CRM systems, which worked for the amount of $ 2.1 Million in 2001. However, in 2002 and 2003 revenues slipped as several smaller CRM firms joined the fray, ASP? S (Application Service Provider). These businesses, including a result, SalesNet and NetSuite, CRM companies offer style monitoring and data management without the high cost of traditional CRM implementation. In October 2003, Siebel launched CRM OnDemand in collaboration with IBM. His entry into the home, monthly CRM solution hit the market niche Gale force. For some of the monthly ASP? S is a call to arms, others are A sign of Siebel? s increasing confusion over brand identity and increasing loss Market share. In a stroke of genius, Siebel acquired outcome a few months who later started a smooth transition and ASP market. It Was a good move. With Microsoft now in the game? It is too early to say what will be the result, but it seems likely that they may have somewhere Small businesses tend to buy based on familiarity and ease of use. ASP? S is continue to grow in popularity, especially to medium-sized enterprises, so Companies such as NetSuite, Siebel and SalesNet? s OnDemand will thrive. CRM Inteet has come of age! This article on "History of CRM" reprinted with Permission. Copyright? 2004-2005 Evaluseek Publishing. About the Author Lucy P. Roberts is a successful freelance writer providing practical information and advice for businesses on all aspects of software solutions and CRM software for instant messaging. Her numerous articles include tips for saving time and money, product reviews and reports, and other useful for people searching the Inteet for information on how the CRM software and related issues.

Complaints Cut m passport Pardner

Complaints Cut m passport Pardner When? Glued to the TV? Young people, I have seen countless cowboy shows and used to work around the neighborhood spouting cliche cowboy? s, how? We? ll cut? m contact. Hokey The phrase came to me somewhere in my memory the other day when talking with a customer, the problems with a customer for late delivery. The customer will be angry, and my client had hoped the problem would just blow without a comparison. But we knew that somehow it was not alone? T go away.A highly recommended not to wait until the customer is so angry that he names and verbally explodes, it should be? Cutting? M a switch? be proactive by calling the customer politely and apologize, to explain the situation and what will you do to correct, the release of the new date of delivery (and then duck!). This shows that you know the situation and what can be done to mitigate the impact of IT. They are the guarantees that you will be working to make the best of your ability and if the customer is a reasonable person, will reduce the volatility of the comparison. Of course, it is yet to make his promise and the customer? S new expectations.No to hear the bad news, but there is so much better its up to the situation by tackling the problem head on and then wait to be in an exchange of rabies. If the problem is, many if not most, customers will have some understanding. They know that problems are occasionally made mistakes, (gosh, I admit, a few! Let's see, April 1997, but I think I digress) and most people will be a second chance.When trouble, and you know, behind the promise and your customers? Expectations? Cutting? m a switch? defuse the situation is enough to give the time necessary to keep his promise, and hopefully its customers to reduce your competition.Larry Galler consult with coaches and high-performance executives, professionals and small and medium enterprises since 1993. He is the author of the long (every Sunday since November 2001) business column, "Front Lines with Larry Galler" Sign up for his free newsletter on issues? Send an e-mail to larry@larrygaller.com

It is shown again in half and

It is shown again in half and As I write this, I am waiting for a company to retu my call. I ordered something from them. E 'received the wrong product. I came back and waited patiently for a while 'time. After a reasonable period of time and I got impatient, and not? No? Show? I called to see if it would have been delivered. ? Oh, yeah? S been ordered back. I am waiting for another company at a price quoted on a job to do. Someone came and took steps to figure the price three weeks ago. I called and left a voice message asking price was calculated. So far, we haven? T? Above. Last week I had a question about a product before buying another. I called the company that I bought with my research and I was told that the investigation in question and retu it to me? Ready. So far, we haven? T? Above. I am not inaccessible. Each of them has my information? telephone number, mobile number, fax number, email address, everything but my shoe size. I have voice mail on my phone and get information me.While any of these aspects of life and death, it is inconvenient and annoying. I feel much better if the companies that right? Appear? I want to know what's going on, even if you do not have an answer. Not that way? You do not have to wonder if losing my request, are in operation, or are incompetent. I am rapidly losing confidence in these companies and are about to do business elsewhere.Now, because I intend to make the effort to find other producers is that none of these companies bother? Appears. Perhaps it is the fear of angering me. Perhaps it is the fear of telling the truth. Perhaps it is the fear of losing their jobs. Maybe just not care.Larry Galler coaches and consults with high-performance executives, professionals and small and medium enterprises since 1993. He is the author of the long-term (every Sunday since November 2001) business column, first row with Larry Galler "Sign up for free newsletter to your questions? Email larry@larrygaller.com

CustomerID and Loyalty

CustomerID and Loyalty Loyal customers are the foundation of almost all businesses. Excellence, to provide excellent customer service is the first step to customer loyalty. But there's more. Of course - your products and services, in general, must be good. If you sell the time of inactivity, not bad real reason for being a loyal customer. It is simply not delivered, period.Here are some tips to get more customers loyalty.1) Be smart. Be more intelligent of their clients. Make sure you and your staff always (without exception) are more answers that your customers have questions. Most people are very faithful to the experience and proven skills.2) Take care. Pay attention to what your customers want and what really really hope to find. If you see a patte - and continue to adjust accordingly.3) and general attitude. Show a positive attitude. Always on time, never run late, when a customer is involved. Be professional, act professional. If you meet with a client - who does not appear to be a. COM company (even if), where shorts and t-shirt business is clothing. Not suitable either.4) Dump stringent policies. Not suggest that customers do business with you is a risk. Be generous and flexible. Each situation is unique - it can be your decision. If a customer is not satisfied, give the money and try this one more spinning sale.5) Do not take people. Nobody likes to give money to someone you dislike. Even if staff can not really talk to customers and communicate only via e-mail and forums - a personality always shines through. A customer feels a little 'time after, it with.6) Do not be aggressive. Do not try to push a client does not want something that is not necessary or are uncertain about. Display options, to be patient. Customers who like more than a stupid pitch.7 sales) offer superior products. Add a little 'more to each product or service necessary.None these things with you just to have loyal customers, but a combination of things that make it very difficult for a customer to leave. If you get a score at this point, you can ask a higher price for their products and most of them are happy to pay a little 'more so they can continue to enjoy the services and products you may provide. This article, provided that a link is to live provided.About The AuthorChristoph Puetz is a small businessman (Net Services USA LLC) and inteational author.Guides, tutorials and articles for small businesses --

Basic areas of the consumer price index of integrity, which now pervades the society

Basic areas of the consumer price index of integrity, which now pervades the society The reality is not always beautiful. But here is a little 'to you today. Also here is an interesting phenomenon, which is of interest. And that is in every city of the U.S. middle class, the neighborhood of mixed race, the person I know. If the results in a counter for the number to order and pay. One woman spoke of what would have been his daughter (teenager), and it was a boy about 3 or 4, and a doll with what was around at their level, which could reach. So this little girl pulls out a candy cane with a top Santa, a small doll about the size of a dollar of silver. While the mother is alone, the cut sugar cane candy into two slots and the head of Santa. His mother, Paula, says? Oh, oh? and takes the object (broken candy cane and Santa mutilated) as a toddler and pushes out the way in which the Registrar, who is now ready for the mother? s order.Seeing I told the writer of this woman wants to pay for this Candy Cane that her daughter broke. The lady refused so embarrassed oh and of course I did not say? T know what was obviously a lie. Feel embarrassed to be paid $ 2.59, not a big problem. Or is it. This is theft. Theft from whom? The franchise owner of the store and, probably, the office seemed to have based on lack of interest in the company. The lady so horrified, he takes the money, many of the twenties, only a few hundred dollars, who knows, maybe $ 500.00 and the countdown begins the search for an extra few are willing to pay for the broken item. Try to prove, I think how much money they had, which is really quite irrelevant Da. Because he lied, did not lead the children around the world and basically tried to steal money was patealistic society, seeking to address the crime. Interesting.It finance and accounting, it is assumed that for these people, the money in our businesses, but they are copying us blind, now there are so many rules on franchising and small businesses, it is very difficult for the Most of the franchise in a recession. Now, the office was a thought not too good, the lady was caught by red. The lady was embarrassed, so that an unpleasant experience. So, what to say to the Americans? The lady in question was a liberal nature, nature, like a scene until it happens to them is always complaining about how they are about everything and gossip and TV. But it is not so interesting that when it comes to the other foot, and she is to blame, do not take responsibility. Then remember that I am a self-righteous Christian nut case and that I probably beat my children. Interesting, because I am not religious and all that I have no children, this is quite worrying, even if led to be accountable for their actions are denied, then I attack? I am not guilty, I also recall how we cut them in line and I took my leave place.So a lady does not assume responsibility for their child who steals from a franchise, with hard work and people franchise owner, is the handle for leverage of debt in the midst of a recession, trying to make ends meet, can not be held responsible for their actions? How can it be? How can our society have suddenly and so far no one is responsible for the cause. You and I, we are responsible to our employees, customers, our families, consumers, yet to come, I went out of line, but you have to deal with them. And somehow, if we insist on the responsibility of the consumer calls the BBB, Bad mouth before us different? And of course all sides of the consumer, because the male entrepreneur (franchisee) is rich and can afford it. Really? They can really? If we allow our children to grow and I believe that this type of behavior is correct, then also make the rule, if we are safe, as the greatest nation in the world, we humans can take responsibility for their actions. including the govement, the BBB, and our car. Why consumers should have more rights than the employer, the jobs? Create the opportunity to allow the flow of money, and pay taxes to the system going? So what? Consumers can rack up a $ 40,000 credit card debt and file bankruptcy and never a care, never take responsibility for everything. But as entrepreneurs, you are personally responsible for everything, everything we do, no matter how trivial. This is madness. The lady in question would have been due to theft for the little trick tried to hide the evidence of what her daughter would have said, the Registrar and the Registrar may. But rather than simply pushed aside, where no one could see it.Why? This shows how a lack of integrity and dishonesty. The same consumer watches what Enron or Martha Stuart and says they are? Well, if they do, that we should? T but also be held responsible? Need? T we are all aware that the average consumer, who in a heartbeat if he thought them to be $ 2.59. What is the value of integrity? Their number is small, that too? Your integrity is high enough number that can not be? Want to do something wrong or dishonest, as the FTC or BBB praise or fraud, such as artists, the telecommunications market for the police? S Rodeo? Knowing that the Americans fear that in a list of the new Patriot Act? Think about it. We have all the integrity of our society and at all levels, consumers and the American media are to blame, the problem is not fault businesses, the problem is the lack of responsibility, and one begins to 3-4 years of age , what we teach our children. And because he feels that consumers and liberal rabble Rouser who have no sense of ethics, speaks against small businesses in this country? Why are we so that this lack of integrity permeate our entire society at all levels and all nationalities, in all towns and at all levels of economic status.The lady in question was not without money, which would the right, or even someone talks about it, but do not have to do. Instead, it was dishonest, for any reason. The only explanation is that it lacks character and integrity. So there are consumers at a glance. This is a good lesson for those who own franchised stores to see and those who own service company, that if someone does not feel as if the payment after the work is done, it is a pretext and are located on the service . Are sure you are ready, even in the franchise, which deals with consumers. And if you are a franchisor, it is better to do than the buyer of your franchise integrity must otherwise ruin your mark, get out of business, and probably also the fault of a complaint with any agency or hire and attoey to waste time and money even if we win, it's already lost. The franchising industry needs to wake up and see the truth of what is happening here.It begins in the bar, and you start at 3-4. Keep America is able to create outside. "Lance Winslow" - Online Think Tank forum board. If you have innovative ideas and unique perspectives, we think with Lance;