Complaints Cut m passport Pardner

Complaints Cut m passport Pardner When? Glued to the TV? Young people, I have seen countless cowboy shows and used to work around the neighborhood spouting cliche cowboy? s, how? We? ll cut? m contact. Hokey The phrase came to me somewhere in my memory the other day when talking with a customer, the problems with a customer for late delivery. The customer will be angry, and my client had hoped the problem would just blow without a comparison. But we knew that somehow it was not alone? T go away.A highly recommended not to wait until the customer is so angry that he names and verbally explodes, it should be? Cutting? M a switch? be proactive by calling the customer politely and apologize, to explain the situation and what will you do to correct, the release of the new date of delivery (and then duck!). This shows that you know the situation and what can be done to mitigate the impact of IT. They are the guarantees that you will be working to make the best of your ability and if the customer is a reasonable person, will reduce the volatility of the comparison. Of course, it is yet to make his promise and the customer? S new expectations.No to hear the bad news, but there is so much better its up to the situation by tackling the problem head on and then wait to be in an exchange of rabies. If the problem is, many if not most, customers will have some understanding. They know that problems are occasionally made mistakes, (gosh, I admit, a few! Let's see, April 1997, but I think I digress) and most people will be a second chance.When trouble, and you know, behind the promise and your customers? Expectations? Cutting? m a switch? defuse the situation is enough to give the time necessary to keep his promise, and hopefully its customers to reduce your competition.Larry Galler consult with coaches and high-performance executives, professionals and small and medium enterprises since 1993. He is the author of the long (every Sunday since November 2001) business column, "Front Lines with Larry Galler" Sign up for his free newsletter on issues? Send an e-mail to larry@larrygaller.com