Five tips for calming Cranky Customers

Five tips for calming Cranky Customers 1. Tis the SeasonRecognize all frazzled during the holidays, you and your customers. Give everyone, including you, the benefit of the doubt when it comes? Malfunction? as sudden or rude. Breathe deeply and smile. You can work wonders.2. Both? Em Rant, What? Em Rant, What? Em RantListen briefly what your customers have to say, even if it is just venting of things outside their control. Your customers will appreciate the care and can not know another problem that the client can resolve. Comments like the ones below can help customers feel recognized and pave the way for resolution.That must be hard to see how you can YOU.I annoying are.This you should be very importantLet? S to see what can be done to resolve this3. Make a List and Checkin? TwiceAsk what the customer is the most important or urgent. Then ask some questions to find other options for solving it. Questions like those below to the heart of the question: What happened? What would you do? Why is it so important to you? How you can help solve this problem? 4th O? Make information RightTake? I have acquired through your comments and questions and make things right. Further efforts and his client won? Or do not you forget. What happens if you can? Not solve the problem? Be honest about it. Frankly what we are able to offer and provide more can explain why? Not done.5. We wish you a happy EndingFollow with his client to see that? S content. In the hectic world we live in, people who prefer a personal touch, like a handwritten note or a brief e-mail. This small gesture can have a significant impact on customers loyalty.These tips can help you have a Merry Christmas! About the Authorcopyright 2004 Dina Beach Lynch is a mediator of work and conflicting bus that supports groups of professional practice. Leaing to solve difficult problems in conflict 101 teleclass January 10 2005. Visit workwelltogether.com register.Dina @ workwelltogether.com