Customer experience management solutions. Customer experience management software reviews.
Wednesday, February 3, 2010
It is shown again in half and
It is shown again in half and As I write this, I am waiting for a company to retu my call. I ordered something from them. E 'received the wrong product. I came back and waited patiently for a while 'time. After a reasonable period of time and I got impatient, and not? No? Show? I called to see if it would have been delivered. ? Oh, yeah? S been ordered back. I am waiting for another company at a price quoted on a job to do. Someone came and took steps to figure the price three weeks ago. I called and left a voice message asking price was calculated. So far, we haven? T? Above. Last week I had a question about a product before buying another. I called the company that I bought with my research and I was told that the investigation in question and retu it to me? Ready. So far, we haven? T? Above. I am not inaccessible. Each of them has my information? telephone number, mobile number, fax number, email address, everything but my shoe size. I have voice mail on my phone and get information me.While any of these aspects of life and death, it is inconvenient and annoying. I feel much better if the companies that right? Appear? I want to know what's going on, even if you do not have an answer. Not that way? You do not have to wonder if losing my request, are in operation, or are incompetent. I am rapidly losing confidence in these companies and are about to do business elsewhere.Now, because I intend to make the effort to find other producers is that none of these companies bother? Appears. Perhaps it is the fear of angering me. Perhaps it is the fear of telling the truth. Perhaps it is the fear of losing their jobs. Maybe just not care.Larry Galler coaches and consults with high-performance executives, professionals and small and medium enterprises since 1993. He is the author of the long-term (every Sunday since November 2001) business column, first row with Larry Galler "Sign up for free newsletter to your questions? Email larry@larrygaller.com
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