There is much to say please Thanks for Formation

There is much to say please Thanks for Formation Once at the center of a major consultation, I chatted with two leaders in service to the customer before it has sponsored training for staff.With derision in his voice, described as a program? Please and thanks? training.Well that? s rather pointless and wasteful, I remember thinking.But now, I have a different point of view. I believe that every client interface should be taught the importance of saying please and thank you for at least five times more was often.It or Plato or Aristotle, who apparently said that education is a good thing in life that we can ? Do not be too much, but you think you meet chocolate.But can add to this list, please courtesy.Customers love to listen and to thank you, many times, why make them feel important. By saying these words, remember that the sooner business.Over in the year, there has been a steady democratization of customer-employee relationship, and I? I'm not sure has been productive. A sign of this is when a bank asks you to talk about CSR, and answers with your full name, and then uses his first name for the rest of conversation.Who authorized to take that freedom? Growing up, I leaed was the label we use to anyone? s formal name, ie, Mr. or Mrs. Dr. by the name if the person is higher if the person has a higher status or power, if you just met, or until it is been invited by the person to be less formal.But Again, the presumption is that we are again the transfer of authority and power to the customer. If we think are new, or more, and then guess what? Ll dispense with this custom etiquette.Some CEO? S to reverse the order of importance, saying that their employees come first, customers second, shareholders and, in third place. There? S lionizing nothing wrong with his staff, but must come at the expense of other groups? No matter, me? I am sure that the front line people? Hearing nothing, please and thank you 500% of their managers more often, too! Dr. Gary S. Goodman? 2006Dr. Gary S. Goodman, chairman of Customersatisfaction.com is a keynote speaker, management consultant and seminar leader and best-selling author of 12 books, including some groups and sales? and monitoring, measuring and managing customers. A frequent guest on radio and television throughout the world, Gary? The programs are offered by UCLA Extension and numerous universities, trade associations and other organizations in the United States and abroad. Gary is based in Glendale, Califoia. He can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.