The best kept secret in Improving Customer Service is at your employees Soar

The best kept secret in Improving Customer Service is at your employees Soar In today? S tight business market, companies are seeking new strategies to develop loyal customers. Perhaps the advice in this letter will help to improve its customer service and potentially increase their customer loyalty and retention of employees? S.O.A.R.S? Jobs DescriptionsGood specific customer service starts with your employees have a deep knowledge of the expectations in their role of "first contact. All descriptions of jobs should accurately reflect the expected results include the skills needed to perform all tasks, provide an explanation of how the skills used at work, does not contain any further work of shared responsibility and demonstrate how performance is assessed and measured. O? OrientationCustomers employees who want to understand the policies and how to provide products or services. Loyal customers do not want to hear phrases like? What? S is not my service? o? I? m new here and I do not know. New employee orientation should not only explain the physical structure of the organization and policies, but also the organization of culture. TIP: A clearly articulated vision, mission and value will be of great help for all new employees.A? AchievementCustomers react positively when they see the name cards for prizes or a special designation used to distinguish the exceptional customer service. New employees must be able to see the realization of the company and employees the most important value that provides results to those of society. Days, prizes, are some ways to recognize employee achievement.R? ReinforceCustomers value management is a customer service focus. Management is responsible not only to reinforce a work environment where employees want to retu, but the most important in shaping the behavior you want. As the old adage: the employees do not leave companies, they leave managers! Remember, your goal is to retain customers. This begins his score by improving the service and, possibly, training of workers will increase retention. If I do not think that this is true, maybe the words of W. Edwards Deming, who is recognized by some as the father of Total Quality, will help your company understand the value of excellent customer service? Profit in business comes from repeat customers, customers that boast of their project or service and that bring friends with them. Copyright 2005 (c) Leanne Hoagland-Smith, MSIF duplicate their results or performance is important to you in real time, and then visit to explore the types of customer service training can be delivered on site and tailored to meet your needs. Register for a free monthly newsletter. Do not hesitate to contact Leanne at 219.759.5601. If you really do not think you can duplicate their results, read some case studies where individuals and businesses took the risk and experience unprecedented performance