Customer experience management solutions. Customer experience management software reviews.
Tuesday, March 2, 2010
An open letter to Weis Markets
An open letter to Weis Markets I discovered that there are many small things that make the transition to a new house of a rich experience. Simple, such as the search for a new place for food can be an incredible jouey of discovery. This was the case for me, if we just far enough away from my favorite store, save a backup copy as close to my new home. Welcome to Welcome to Markets.My Weis Weis was an unforgettable experience. When I took my car this first visit and my foot touched the parking lot and landed in chewing gum. Form of a parking lot that everyone can use, but this game looked dirty. I believe that With 157 stores, but who? both? car parks to maintain, and I am sure Weis, who is too busy for a customer with glue on their shoes.On my first and subsequent visits, I was surprised that all but one of Cashiers filling or have been teaching clients how to use the Self-Service Scanning Devices in each card is forcing all customers not willing to wait for the entry and Buy only the people to examine their own food, I also asked Manager About this, but was told that might not have enough staff. I was really excited About those who are already working, but that does not seem to go anywhere with the manager, seemed to have more important things to do than Conversations with customers. Maybe I'm old-fashioned, but with a man in a register one of the last services leave, which I prepared for up.So, wait a long series with the man, to the Registry. Opps, Can you help? I lost my? Weis Store Card What? Is this possible? T-Ring on a Generic paper, like my favorite store to use too old for me? I have to wait in line Customer Service so that we are? Is this possible? T call on your phone For me? Oh, do not you? T is a phone in your registration, or? Gee, that is a little ' Hard to help customers doesn? t it? As I wait for ten minutes? Customer service line? Staff from a frazzled Workers, which covers a range of services, are aware that 9000 employees is too well to the practice and who won? t for long enough for Weis Investment in training pays off. What does it mean when you lose customers like me, an average decrease of $ 120 per week to visit a register of staff Of a human being. Who cares if I refuse, even in case of emergency, and instead of Weis 12-15 minutes for the Oregon dairy, where there are always people who Ring me on this? Card? and their way of helping me. If home with several bags of food and an IOU when I forgot to Deposit and my credit card had insufficient funds! How does the Oregon Dairy Do it anyway? Are you a single business, but the same prices Weis and actually afford to register all employees with people? And where Here you can find all employees in just 15 minutes? Here is something rotten in safety. It must The Shrimp on sale at the Oregon Dairy. I think no more of seafood and a pounds.Susan some strain of her husband as a partner in the company "team approach" - 17 years and claims that are still best friends! They Rick Root, and offer many more articles on issues of teamwork in their blog:
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment