What ever happened to customer service

What ever happened to customer service The delivery of your newspaper newspapers lay in a puddle? The Registrar shop break bread in a bag? The fast-food person who gives cold fries with your order? The Registrar of detail discussion on his phone, instead of offering aid to the man in the repair of waiting weeks to solve a problem of families? Do you have a mechanical charging outrageous prices for an oil change? The representative of the airline ignore their shoulders when the bag is missing? It is the angry eBay seller when you receive a question about their point of auction? Someone Care? If you have experienced one of those unfortunate situations, then you know the frustration that creates a poor customer service customer.Unfortunately, good old fashion customer service becomes gradually disappeared from everyday life and our customers long for the days they were appreciated for their business.So, what can a small business owner do? If you have a brick-n-mortar store, online business, eBay auctions or business ... providing customer service is more than just cost-effective way to make your company stands out from competition.Good customer service is the lifeblood of any business carried on and repeat customers into customers is the 'ultimate goal. How many of us are aware that costs 5 times more than an appeal to a new customer than to maintain a one.So, what is the secret of tuing customers into repeat customers? There is no real secret to the customers coming back. All you have to do is to provide a service that exceeds your customers' expectations and performance of your competitors service.Good Customer Service is very simple, we'll review some tips on how to make your customers feel really special, so take to retu more.1. Always a pleasure, helpful, courteous and positive attitude.2. Look at your company and products you offer and what makes you special and different. Use this one tip or the knowledge to inform and educate clients on your products.3. Study of the competition. Carefully examine their services and find ways to make your better.4. Stop customer complaints, before you start. Provide as much information about your company, products, sales and retu policies, transport and delivery of your   policies, etc., in order to avoid confusion, questions, misunderstandings or the right to start.5. Treat customers as you would like to be treated. Everyone deserves to be treated with kindness, loyalty, honesty and respect.6. Providing a warm, welcoming and warm atmosphere. For online businesses, because they can not see your friendly face, to express your personality through the creation of a Web site or request a list of auctions, and easily accommodate your guests to your site.7. Send your questions and conces of clients as quickly possible.8. Always inform the client that you can do for them, not to start the conversation by saying what they CAN NOT do.9. Listen carefully to your customers. Be careful of what they have to say and respect their opinions. Consider that an investigation by asking questions relevant to   It helps to improve your business.10. Send or deliver products as quickly as possible. Customers as gratification.11 time. Keep your customers informed of problems or unusual problems in the shortest possible time. Every situation is different, then use your best judgement.12. Correct use of grammar and avoid slang or abbreviations when a mail client. Use a dictionary or spell help.13. Allow customers dissatisfied with the wind, stay calm, to offer his apology and an acceptable solution to a problem. Avoid the use of evil, derogatory, obscene or false statements, this behavior can maximize the potential case against you.14. Do not make promises unless you can keep them.15. Make sure your customers can easily contact you, offering them a business card, magnetic business, etc., with your phone number, e-mail or included.16. Sub-sale and over-Deliver. Everyone loves a surprise. Include a little 'of something, like a small gift, a discount coupon, delivery or free shipping, no relation, etc.   To put a smile on their face.17. Remember the name of your customer, and track all transactions. Contact to make sure that everything has been addressed satisfactorily, and are satisfied with the outcome.18. Always show your appreciation for their business by extending my sincere thanks, to send a thank you card, or note.19 staff. Building an opt-in list with the names of your customers and e-mail, and periodically send e-mail or newsletter to inform their current products, or special disposal. (Because of spam (unsolicited e-mail), you must follow federal regulations spam rules and regulations, and be sure to let your customers permission to send e-mail) .20. Invite your clients, friends and relatives to visit again.Dealing with customers may be an interesting experience. Each customer has its own personality and style of doing business. But simple acts of kindness, faiess, honesty and respect towards people can build long-term business, and loyalty for years to come.Donna Boyle and Kim Vaughn mothers are busy, and   Co-author of "Auction Mommies" Ebook - The Ultimate   Step-by-Step eBay Auction Ebook for mothers!   Affiliate Program / Newsletter available.   Ezine publishers and website owners   Feel free to reproduce this article in its entirety in   Your ezine, newsletter or website. We ask only   please leave all links in place, do not change the   content, including our resource box above.   Feel free to substitute your affiliate link in place   Our links in the resource box. Save 50% on all   purchaser refer subsidiary information   Visit =>   Send a brief e-mail and let us know if you used the article,   We'd love to hear from you! What ever happened to customer service In my humble opinion, the number one problem of a society must pay attention is customer service. But it seems increasingly clear that making the sale is taking precedence over the customer happy. Here are some examples of bad service? how your company handled each of these circumstances? I ordered Staples graders through their online store and received a specific delivery date that the trucking company book. The day has arrived and no action was promised to me to know there was a delay. The transportation company has very specific directions to my place of work, having my phone number and I was sitting all day waiting for them to be. Although Staples has used a delivery service that is less than 50 miles from my place of work and have in their possession, not only the right but also detailed, and I found all 'coer of a main road of driver can not find the delivery address (they have never heard of Map Quest ???). And what did not? T bother to call for more details. At about 6:00 pm I called Staples and was told to deliver the next day. Now, you think that after all this, I would be top of the list in the coming days? This is not the case? at 7:00 pm, after waiting a whole day, the delivery was finally made. Have made the offer and sent a gift voucher of $ 50.00 for my problems, but I lost two days of work (often as a consultant my job consists of sitting in my office) and I never order Staples . My husband ordered a special type of ink Digital Art Supplies also through their online store. This is a business, is dealt with before and there should be questions. The ink arrived in time, however, when he opened a cartridge a couple of days later, it was a plastic bag full of ink? the cartridge has a hole on its contents. He called Digital Art Supplies and the first person who spoke said no to the problem, to immediately replace the damaged and the cartridge removed. A few hours later, a second person called (Dave) and informed us that the only way to trade could be addressed would be to wait until the cartridge was damaged before sending a new tax or the new cartridge and you could wait for the credit to be issued when they were damaged. And if you wanted to pay for the cartridge will be sent to land in Califoia (from our experience of delivery is 10 to 14 days from date of shipment). This order was a sale of more than $ 600.00, but what has clearly been sent the appearance of the box, a product that was retued by a customer, before, and in their own words, had such problems with this first type of cartridge. Of course, they put the blame on the grounds that Epson has been a decline in shipment, but overall it was their bill and their business cards. Immagino Epson maintains a supply of each dealer? S Registry to their production facilities. I do not think so? So why are you lying Dave? After explaining that he had orders to fill and not be able to use the ink was to delay the order and agree to pay extra for shipping, it is still in or wait until when the cartridge was damaged in their hands or pay in advance for a new cartridge and wait for the credit must be issued? solution is not a good example of customer service. I asked to speak with the manager and after several hours of waiting, she retued my call the same blade solution. My husband ended in dismissal of the cartridge (at their own expense) and a new order from another dealer (B & H Photo in New York), which was delivered on the day and ordered to be here the day after it shipped . And so it is expected for the credit to be issued. He was again in front of what digital art is Supplies.And with UPS? This is an issue for people who have set the policy of this company. Every day I look at their brown trucks up and down my street several times and even if they have a package on their truck that was assigned to us, do not take the few minutes to stop and make the delivery. They prefer to run like rats in a cage in the law several times and finally deliver the package, between 5:00 pm and 7:00 a.m., and sometimes at the end of 9:00 pm. Now I know who have different priorities for delivery, depending on the level of service you choose, but it seems that the cost of gasoline today, they are not saving money by manipulating their supplies in this way. And 'this logic anyone? And speaking of deliveries? for all of you for providing the service or the provision of a service where you get a person? the workplace or at home, do you think that you are committed by customers seated around them all day waiting for you to show up? Here? S an idea? give your customers a time or a set of two or three hours when you arrive and there is still time. They will be grateful and have satisfied customers, has not taken in anger ones.We whole life, and there is nothing more irritating then waste time trying to solve a problem. Sometimes errors occur? if your company has fewer customers fully satisfied with the best way to keep score is to find the best solution for them, though? cost money. The biggest advertising budget can not do for a customer dissatisfied. And a satisfied customer is good for you gold.And Customers who believe they have been treated unfairly or evil, speak with your words and your portfolio. Report of non-performance of your business online for the many organizations that follow these stores? Yahoo, Amazon, eBay, PayPal and Alexa are just a few. Start a blog written about your experiences. Tell your friends and business associates. No matter if it is only a few cents or dollars of service to customers only improve if you take the bull by the hos. One of two things will happen? or your supplier to respond to bad press or word of mouth and the loss of sales, or leave the company. Shut up, and continue to? Standard operating procedures?. And refuse to deal with companies that n? T behind their products and services and do not respect your books time.Copyright 2006 R Us All rights ReservedCopyright all rights reserved Bookkeeping R Us 2006Article Source: