Loyal customers and keep them

Loyal customers and keep them Building and maintaining a base of loyal customers is the best way to ensure that the result in the sale. Here are some tips on how to do it? You are responsible for this? Whatever happens when you deal with customers, whether it is a good thing, how your product on their wildest expectations, or a bad thing, as it was left to wait days / weeks for the product to be delivered. You must take responsibility for what happened. The customer will be your farm effluent? In fact, for your customers? Six companies. The fault of someone else in the company for a non-delivery errors or similar means of sacrifice, full responsibility and try to address the issue is maturity.Problems are great? Problems (false billing, poor service, late deliveries, etc.) offer a great opportunity to continue with the loyalty of its customers. Addressing a problem for the head on a customer loyalty will be faster than all other actions can be taken. Positive measures for the problems immediately, if you just ignore them grow bigger.Actions speak louder than words? If you live in a next call, and your customer has a problem (the above is your responsibility), the positive and immediate action. Instead of promising to order later in the office, or make a call later in the day? ask if the phone right then and there and that you must ring ring to resolve the situation. Even if you do not? T happens, the situation immediately, customers are very impressed with the positive and immediate response.Keep his promise not to do them? T stop, and make sure that you are the ones who do. If you promise a customer within an hour, which is exactly that, even if they do not have anything positive to relate. This gives you a good reputation for your betting reliability.Hedge? Follow the old adage? Under promise and over deliver. Put a little 'more time than necessary to secure a certain result is not under too much? Time? Pressure should things not quite as expected. But don? T, all this time, do what you must do, and immediately to your account quickly - even in this deposit of one? Goodwill credit? Fidelity in Bank.Following these tips will ensure that you have a base of loyal customers who walk through it? Heights and depths? Seller career.Jerry Coelius is the best-selling author of "The 13 steps to successful selling - a definite guide for those who are new to the sale or selling in consideration as a career. For more information go to: