No vacancy for Customer Service

No vacancy for Customer Service When I started staying at the Hotel Neptune, which has had a good continental breakfast with a good selection of donuts, breads for toast, muffins, fresh fruit and much more. My favorites where the orange juice and a small packet of Caation hot chocolate that you mix with my coffee.The motel was nice and fresh, fluffy towels. I also liked the hand lotion. No? Do not dry my hands like a lotion-based and not alcohol? Do not make them feel fat. . . in their view, only after rubbing on lotion.In three years, or would I? have stayed there a couple of times a month or so, things have changed. Carpet stains are shown, towels seem thinner and so is the hand lotion. The selection has been reduced for breakfast. No more donuts. The hot chocolate is gone, and the orange juice is changed to a cheaper brand, and now tastes watered down. Do not eat breakfast anymore.About a hundred meters of the road is another motel to stay for about 20% less, but choose to stay at Neptune.What Betty is retuing to me, the moing receptionist. I like it. You? S friendly and always has a smile. When Neptune has decided to raise their rates, Betty has struggled to my feet a commercial nature. Def. I stay. When Betty goes, me too. And me? I am sure that you are as going.Just Neptune has shown a lack of understanding of customer service for me, me? I am willing to bet that even contempt for their own inteal and customer service. I have seen in desktop sales many times over the last three years. I? I have not heard anyone complain about Betty, but one day will happen, like others before it, and Neptune will lose a great employee and at least one constant customer.To remain competitive, companies need to recognize what our customers and our employees need. If you do not take the time to assess the needs. . . and compile them, you risk losing both.Justin Tyme Inteet is a joualist and published author. She writes for print and video production industry and is a contribution to the ideas and training (and Human Resources Radio (