What is the word and talk with customers

What is the word and talk with customers This may seem a strange topic to introduce. However, it is the most widely used by many managers the ability to sell retail, but one of the most important roles in supervision.1. You are the Maitre of BusinessYour Its function is to be a maitre d? Hotel. You should meet with their clients (customers), and to give them the welcome they leave with a positive feeling about your business. You must set aside at least an hour a day walking through the store and speak with customers.2. Overcoming EmbarrassmentMany owners do not walk the floor and talk with customers, and to have a conversation from embarrassment. If this applies to you, then take a sample of products and ask customers to try. This always starts a conversation, then you can ask them what they think of their store.3. Clean TablesAn alteative is to clean the tables at the restaurant or at work filling the bag in the box. These are ideal places to start a conversation and know what customers actually think about your store.4. The apartment had to walk on foot to talk OpenlyWhen present to the customer and the owner. Make them give you ideas on how can we believe better serve your customers.5. Varying the time of day you used to be Walk StoreIt The traditional owners of the store on foot in time of initiation. This is still a strong tradition in Japan, where it is a formal agreement. Ea more than change the time of the day walking around. This will allow you to meet different customers and see your computer and stored in various activities points.6. How long you need to invest in the big retailers FloorSome spend as much as 20% of their time walking the store. I also believe that this is the most important and enjoyable part of their work week.7. Back IdeasMake Feeding feedback that from your team. Remember, praise in public, reprimand in private. Your team will be interested in your comment. Make sure you are aware of why his foot on the ground. Be sure to talk with them as you walk the floor. This will relax and make them feel part of your message team.Management McDonald Memo? Sone days during their jouey back to the office of a great lunch at the best restaurant in the city, Ray Kroc, the owner of McDonald? S chain in the United States, asked his driver to pass through some of McDonald? s parking lot. In one of the documents was caught in the bushes along the outside fence.He immediately went to the nearest phone booth, called his office to obtain the name of the director, who then called the manager to help provide rubbish.Both l 'the offender to withdraw the owner of the McDonald? s in his chain of expensive clothes and the manager of youth gathered in the parking lot and put in their hands and knees to gather the paper.As administrators who are often more interested in our work at business premises in the building? s appearance. The appearance of your building and that? S is approximately at the forefront of your organization? S image? Ray Kroc was well aware.About The Stanley is a speaker and consultant AuthorJohn retailing with more than 20 years of experience in 15 countries. He contributes regularly to magazines sold worldwide and is the author of many successful marketing and retail books including the best-seller of a manager of retail needs to know. Visit