Customer service is much more of Being Nice To People

Customer service is much more of Being Nice To People Many organizations face the issue of customer service by exhorting their employees to speak with a smile. Be polite. Never miss the calm. But is not it? T, as a little 'how to close the ba door after the horses have lost? Good customer service should be a good customer experience with the product. It begins with the relationship with your company cultivates a relationship customer.This will be tested by the whole process of the buyer the seller relationship.1. The images and the promise of marketing campaignPeople begin to form an opinion of your company and products they receive messages before buying the product. Often, they receive the pictures before they even thought of buying. The images match your experience? 2nd Ease of ordering / purchasing the productOnce someone decided to buy your products or services, how do you do for them to do so. Is there someone to answer the phone or receiving a voice message? In fact, many companies lose sales this way. Some people who want to act now, just hang up and proceed to the next that you respond to their calls. In addition, many songs are not followed by a message is left, but nobody comes. When the buyer does not reach you, your systems are able to make the buying process as simple as possible? Buyers who want to feel? I made the right decision to choose the product. With the creation of a simple ordering process, help you to gain confidence in their decision.3. To what extent the expectations of product marketing? The customer now has the product in his possession. E 'can live up to the hype for the marketing campaign? Or be a real disappointment when the product does not meet expectations? Marketing is a powerful force. It creates expectations that must be met by the product. When it does, can create problems of customer satisfaction. Make sure that the product is expectations.4. How well the product meets customer expectations? In addition to marketing messages, a customer usually forms its expectations based on past experience with similar products, observations and conversations with others. Adding the experience or create a disappointment? The product must be at or above their expectations. Anything that creates a potential client problem.5. When something goes wrong, as it is fixed? You acknowledge that problems can occur? Have you decided how to satisfy customers? Have you considered the financial consequences of your solutions? Better yet, take a look at the product itself. If you find many customers with similar products, it is perhaps more appropriate to address deficiencies in the product itself.6. What are the procedures? Even with the best products, problems may occur. E? S to better address these problems before. Decide what processes will be used to satisfy your customers. Remember to replace? and reduction of costs, etc. If you need to replace a product, how can someone quickly? Instead, he must take precedence over new orders. Customers will have more people say when? I had a bad experience when? Ve had a good experience. Resolve customer issues not limited to customers, but many others as well.7. Your organization can be easily reached or is the process of frustration for most? Everyone has frustrating stories to tell about voice messages that go nowhere. It does not deal with the problem and continues to loop back into the system without a way to speak to a live operator. Make it easy for people to talk to someone. Test your system thoroughly. The automation can be of great help and a cost to the agencies of savings, but must be used judiciously.8. It is the customer service representatives actually help? The customer service representatives should be empowered to solve problems. They must be able to show empathy and to smile. Nothing is more the frustration of a good customer service representative who is unable to resolve the problem. Give your staff the information and training. They have the responsibility and accountability for their actions. Employees tend to increase the level that is expected them.Good customer service requires ongoing review of the methods. The issues mentioned above will begin the process of thinking needed to provide truly world class service.Jo Ann Kirby is president of KRG Communications Group. He has 20 years of experience in sales, cusotmer telephone sales operations, management with extensive experience in training and development. His background includes extensive experience in b2b telesales management. Jo Ann has been published in The Toastmaster, NAPPS Network and magazines. More information can be found at