Dear Customer, I am here to listen

Dear Customer, I am here to listen A few years ago, hit a Fortune 500 with a campaign of gold theme.It was simple, direct, and created a competitive advantage. The company has ads that said:? We understand the importance of listening. I became a consultant for the company at the height of this campaign, and I knew it was decided to walk the walk, not just talking about talking. And 'the mandate that employees take courses in listening hours in the company expense.For recently, it seemed that the rest of corporate America take note, and after the initiative. Listen courses arose during the night, apparently everywhere.In my seminars, on this day, have a drive to listen, because it is fundamental to our success in sales and customer service. I note that this activity is given little attention today.For example, proudly show their school debate teams? Trophies for the preparation of cases. Competitions are held at inteational level to promote excellence in speaking.But does not exist? Great speakers? without great listeners who are capable enough to make this criticism determination.When actually listen to another, give us a unique gift: our full attention. This means listening to? Give the person first. It is the latest manifestation of credit to many businesses? Your business is important to us. Want to improve your score? Relationship? What? S much easier through the hearing, which is the way we lea from each other, creating a connection and identification, and develop confidence. Talking too much time, and it inhibits development.So link here? And what I suggest you try to say yes? Back to customer service, management of a client who seems angry, right? Re selling, doing a needs assessment? I? I am here to listen. In addition to a series of questions, try to keep your mouth closed.It? s not easy, but usually the customers give a gift of his response: their recognition and business.Now? s important, ISN? no? Dr. Gary S. Goodman, chairman of Customersatisfaction.com is a keynote speaker, management consultant and seminar leader and best-selling author of 12 books, including some groups and sales? and monitoring, measuring and managing customers. He is a frequent guest on radio and television throughout the world. A doctorate from the USC Annenberg School, Gary offers programs through outreach at UCLA and numerous universities, trade associations and other organizations in the United States and abroad. E ', based in Glendale, Califoia, and can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.