The nine principles of customer service for the travel sector

The nine principles of customer service for the travel sector If you want to teach your clients your sales for you Excpetional from customer service, read on. Lea customer service the secrets of tourism, apply to your business and Prosper.1. Be a good listener? Most important, listen to your conces and complaints from customers, and their praise. Discover What they want. Your customers are the best source of information evaluation of its service and performance. Well-written guest surveys are very important to obtain feedback, testimonials, and referrals. Help prospects for benefit, before recording. Make sure understand the rigors, responsibilities and dangers, and the level effort, the necessary experience for you offer.2. Exceed expectations? According to and for the promise to hold a Compatible with exceptional service. This is what we remember And tell their friends. It 'amazing how small details can make a Great impression. You work hard and spend lots of money to be eligible prospects to call your office or your e-mail. Like many professionals, information, And timely is your response? This first contact can be set the tone and Significant impact decision.3 purchase. Practice Safety - Clients who want to know the destination and Activities are safe. They feel more at ease during real or perceived whether the risks have been educated about their new activities or Environments in advance. Unfortunately, most human beings? or fears conces are not addressed, their minds will grow weeds, not flowers. Provide advice on plants, animals and natural resources, the waings. Let them know usually there is nothing to fear if they meet the environment and take account of your advice. Brief clients on security procedures for any excursions without staff away from home base.4. Provide Great Food - Guests must eat well is never hunger, And have enough water and drinks. Fresh food with generous portions served at a time can make a memorable adventure And satisfactory. If the meal service will be delayed to provide a little ' Snack for guests over.5 tide. Meet the needs of sleep - I have customers who want comfortable and And peaceful sleep. Make sure everyone is comfortable with his Bedding. Respond to individual needs by offering single accommodations. A supplement is correct. Providing easy access to bathrooms with security procedures for use during the night. Separate social sectors in the late evening sleep areas by distance and / or trees or a hill. Distribute earplugs if Necessary.6. Think Comfort - Provide first-world standards, if possible. Bathroom breaks and bathing is important on a regular basis. Give people at every opportunity for comfort: hammocks, deck chairs, portable WC, what you can provide. Do not go too long between bathroom Breaks. Some customers have a low in May bladders and need more frequent Pause to feel at ease and relaxed. Make sure that everyone has adequate water, and clothing and footwear.7. Be sensitive to the ability - do not exceed the natural or Mental capacity of persons. Always ask for groups and individuals, whether are comfortable with the activity and level of effort before and during the Task. Be sensitive to the speed and the highest in the group. Divide the group into two smaller groups, it is a good option. But Required. I believe that in the opinion of a jouey or difficulties that enables customers and outfitters to jointly participate in selecting the most appropriate trip.8. Be fun - Be friendly, helpful, courteous, and fun! Make sure the staff is for the customers and not for themselves. Well storytellers, jokesters, and musicians can distinguish your staff and Company by other companies. Be careful with humor and Families with children. If you meet the children and staff who love children. Guests sometimes need encouragement or guidance to try an activity. You are The guide and activity director combined. Discuss activities or mini -- classes in advance so that the client knows what is happening and when. < Br> 9. Provide Information - An informed guest is safer and more Relaxed and more fun. Our customers are educated and want to lea About their new environment. Suppose that customers know little or nothing Their environment. If you want the opportunity to provide a minimum of details on three of each type of surrounding element during an excursion. Be prepared to talk about plants, animals, birds, trees, rocks, geological formations, fish, marine mammals and shellfish. Include information on local culture, economy and history too. The most can share, the more value we offer our guests.Like other companies that I know and have worked with her, also, more than repeat the customer experience and references for the application of these details Excellent customer service. Your business, over time, as never prosper Before! Since 1994, Tim Warren and Adventure Business Consultants, a Helped tens? s business travel, destinations, tourism Assn. and with the advice of customer service training, advice and to create Exceptional marketing materials. Click here for the free bi-monthly e-zine? Tourism Business Success -- News, tips, tools and promotions that may be used to enhance your travel Success.