As customer complaints on sale

As customer complaints on sale In economics there is one certainty: the problems. Products and services is not always as they should. People will be disappointed. Employees of the value obtained, that the decisions? T always bear fruit. And, above all, the truth is that a company can count on: The customer will complaints.Which, brings us to one of the biggest misunderstandings Affairs: customer complaints and problems have a negative effect on your business. This is not true! In reality, problems and complaints of customers are often your best chance to reach more customers and sales life.How has in tu the profit problems? With almost every complaint as a second chance to demonstrate its commitment to the well and your Customers.For for example, if you have a gas station. You are in a highly competitive sector, as customers tend to spend more than one station for their gas tank, the oil and wait for their car. A customer who makes an appointment set for their care, but you are not able to reach in a timely fashion. As a result, the client is very disturbed, leading to a different date, and is to restructure its schedule.Needless to the customer is more than a little 'angry and your customers never to vote on his car back. How can you lea from this situation to their advantage? By connecting to your customers? S shoes. If your car was not ready when promised, was conciliatory services you expect? Remember that you are responsible for your clients, for their convenience, satisfaction and, above all, for their general happiness. And if you have not been able to satisfy your customers? Expectations, rather than let customers defeat and slip away from you, use the first failure as a jumping point for a fruitful relationship. They are committed to complaints from consumer sales. If this part of your practice, you become a trusted friend in the eyes of your customers as you customers.So complaints on sale? It 'really obvious, but very few entrepreneurs recognize. Their priorities, both before and after an error was made, is to solve your clients? S problem. Not only to resolve in a way that your customers? S expectations.In the example I have the owner of the service station, a good way to solve this problem would be to provide customers with free transport for his car is finished.Even, if the problem is not a direct consequence of some mistakes that you made, it is still your responsibility to do good for the customer. You should always reward customers for their understanding. This can be for repairs to a reduced or even free. One could say that they are free to fill in your station. Whatever you do, you have to ea their trust back, and gifts and services are a wonderful way to this.If to ensure the future for the benefit of your customers, you have to give them a reason for the business with you. Enter the coupon, voucher or vouchers. Give all to use for business and the purchase of your again.As with all actions of this kind, there is always the possibility that it may spend more than the first operation or later - but on the Your goal is your customer a customer for life, offering many opportunities for profit and make your customers happy.Whenever of a customer complaint or problem, remember that this is a people, they recognize that their lives, their businesses and their satisfaction is as important as any other? Want to see who acknowledges this, record, and compensation. Once all this with compassion and understanding, not only ea the support of life but also the support of all those to whom they refer you.Copyright? 2006 by Joe Love and JLM & Associates, Inc. All rights reserved worldwide. Joe Love draws on his 25 years of experience helping both individuals and their businesses, increase profits, and a resounding success. He is the founder and CEO of JLM & Associates, a consulting and organization that specializes in personal and business development. Through his seminars and lectures, Joe Love addresses thousands of men and women each year, including managers and employees of many of America? The largest company, with regard to leadership, self-esteem, goals, performance and success in psychology.Reach Joe: joe@jlmandassociates.comRead more articles and newsletters at the following address: