Leave Your Buts Behind Customer Service for Great

Leave Your Buts Behind Customer Service for Great How many times have you ever seen something similar in   Customer service situation? Score:? Why not? t do enough, and is   Take care of the situation. Customer Service: I understand what   Say, but we are able to do so. Then the situation magically goes from there and did   is difficult to win the customer.What happened? Customer service is a word that has a   powerful negative effect when dealing with customers. The   a word if you can imagine, brings the hos on   Customers? s face, his face tus red, tightens his teeth,   And clinching his hands? but.This the word is there, but it is an exclusive word. Use, but   The negation of everything that was said earlier by   Customer. The customer feels strange and   Disrespected. He says, for the client? They discounted or   ignore everything I just said, and were   Your agenda. Well, is not it? T Respect ME, so I won? Compared T   The solution. The SolutionReplace use, but with this powerful and positive word   the client feels like he is part of a   Solution with a smile on his face, and change the mood in   Positive? and words. And it is a word. If you   thinking, and mathematics, the function of addition.   The use and says to your customers? I appreciate what you   just said, and is taken into account, as I   My solution with you. Remember that 90% of customer satisfaction is the   Customers get the feeling that listening. The use of e   The customer tells me to listen to your input.Lets for this scenario above: Client:? Why not? t do enough, and is   Take care of the situation. Customer Service: I understand what   Say, and we are able to do so. As you can see, this is a positive response to   Customers? s comments. Instead of the score on   the opposite side of your solution with the word, and   a bridge for customers to switch to your   Solutions. Bottom line, the customer is more   Your solutions.So quickly, if possible, in a conversation, so you   I can see where you are. Then replace the work   And in place but. It may be a little 'uncomfortable at first.   However, the more it will be easier and more solid   And you will see immediate results. The advantages are less   Stressful for you, positive customer service situations and   Happy customers. Remember, the back and Buts   They are also big customers service.Ed Sykes is a professional speaker, author, and success   Trainer in the field of leadership, motivation, stress   Management, customer service, and team building. You can   E-mail him at mailto: esykes@thesykesgrp.com, or call him   (757) 427-7032. Go to his website,   And subscribe to the newsletter,   OnPoint, and receive a free book "The secrets, stories, and   Tips for Marvelous Customer Service. "