Difficult customers are s No Such Thing

Difficult customers are s No Such Thing Some years ago I had a call from a customer service Manager in the paper. He asked me to make a Seminar for his team, on "Dealing with difficulties Customers ". I had several talks with the head Organization of dates, times and to understand its Business. If I had to describe his style on the phone to me Words like would, objectively, the cold, and some 'Curt Impatient. I began to understand that if I was one of its Customers then have a little ' "difficult". He certainly knew his business, and I do not think that he is a worse Person, but warm and friendly - forget it.There are actually very difficult to very few customers The world. And I heard - "we all have them." But the majority of customers are in the world Reasonable people. It is not possible that the road is the way in which Sound like you. But are your customers and if you want that their activities have with Them. It can be "difficult" from time to time when The feeling that they have been abandoned. And 'how to deal with them that determine whether they remain a problem, or if tu around.Difficult customers and situations usually occur because a part of our basic services, or customer Understands that failed. We do not have time The customer has the wrong product, that does not work or is Not what the customer expects. What happens then is the customer in terms of interaction With us in a negative image of the mind. This is what happens then Which can decide whether they are with us again and bad mouth us to other people.The trick is not only the core fixing Service issues. To say that the customer They replace the product, in half an hour or Knock something in the price is not the Answer. Sometimes you can not expect an answer and Customers will be heard, "No". But, as you know It is, as you say "No", what counts. Let's look at some of the why go wrong between the customer and why More "difficult" .* not care. - We do not sound or look as if the treatment is Or the customers appreciate the situation. Perhaps you not cold, but in reality I have to say, the words, and care If you want to and sound as if you care. After all, the customer can not Read your mind .* We do not listen. - Too often we try to work directly with Solutions and not allow the customer to deduct their Feeling. Once again we need to guarantee to customers that we Hear what we say we like to say that our body and Language .* Let the customer to us. " Often Client to irritate or annoy us. This obvious to the customer, once again in our tone of voice, our body language and only fuels a difficult situation .* We are using the wrong word. - There are certain trigger words Because a customer who is always difficult. A po 'of These are "can be, sorry 'bout that." Even your Jargon organization can have a negative impact on a Customer Interaction .* not see that from the perspective of clients seen. - Too Customer service often people think the customer is Too much enthusiasm. Just think - "What's the big thing, we Fixed now. "The thing is, it's a great thing for the Customers want and we appreciate that.Customers often judge the level of service based on How Te of a difficult situation and are very likely to forgive if well.Discover, how can you have multiple companies without Cold Calling! Alan Fair Weather is the author of "How to get more sales without selling "This book is full of concrete things This can be done to help? Customers who come to you. Click here