Providing Instant Customer Service

Providing Instant Customer Service Customer service is an essential component of any business. Clearly, only if your business thrives on good customer service. But what happens if you use a lot of your business online? How can I provide excellent customer service, 24 hours a day, seven days a week? Here's an idea that is working to me.One challenges of online activity is to be always available to support - especially if you are a small business or self-employed basis only. People want instant answers. They expect answers to e-mail in the same working day. Many people seem to want replies.However even faster, more technical support and customer service call center staff will say something like eight out of ten calls are made on the same route. If you run your business online, you will probably find that many requests for customer service are generally the same problems are considered having.I calls and e-mails that I received my products on-line information, and there have been made only eight questions that I received from customers who bought an ebook from me. Of course, trying to provide a good service I have contacted every single address their conces. Every time that I was able to guarantee that retain their custom. But the problem is that it takes time.So me, this is what I did. I created an email address that contains all the answers to eight questions. Then I created a new email address which is included in all my sales revenue. I ask those who have questions or conces about their purchase, send their questions to this e-mail specifically. Of course, the specific e-mail is an answering machine. What happens is that once someone has posted their questions are answered immediately. Because the response contains answers to frequently asked questions to get the support, it is usually immediate customer satisfaction. Furthermore, this means that I do not have time to spend answering query.The is the subject of the e-mail client in the text, making it look more personal. Moreover, as I have a copy of the e-mail, I can see if their answer is in the reply message. Usually, it is. I can then send an e-mail asking if they need more details or if the issue was resolved. But I did not do so immediately. Since the response of a good level of service.So score, using a machine capable of providing high levels of customer service, helps you keep score loyalty.If you want to see my answering machine in action, please send an email to: support@grahamjones.bizGraham Jones is a psychologist who specializes in how we use the Inteet. He is an expert on information products and handles Infoselling.com where you can get a FREE report on how to sell their infoproducts.