What we store customer service

What we store customer service Sometimes back, I wrote that the best days for shopping, on the eve of Thanksgiving. This is because the stores are all in stock for Christmas goods and sales personnel. They know that the day after Thanksgiving, Christmas will be flooded with buyers being ready.The days before Thanksgiving, the shops are empty because not all women who work are to establish a Thanksgiving dinner. The gentleman working at the grocery store right after work. Thus, l '? Christmas shopping in stores? empty.I said in that famous article that goes to the JC Penney, on the eve of Thanksgiving was wonderful. They have properties for sale and that many workers had to help them choose what you need. We have been in and out of there in an hour and we had a package of 32 gifts for our grandchildren, our great niece, and their parents.I worked at JC Penny ago. Years has worked in the evening part-time ea some 'money, because I was back in graduate school.I are an engineer, but I am interested in detail and how it works. I leaed that each of the JC Penny store in the Denver area for different goods according to the needs of local customers. I leaed the purchasing power of newsprint, and I leaed something about management.It nt shop check to see if they have different prices for the same merchandise in different stores like Wal-Mart? one (what the market support), but I think not. (A 'well known that Wal-Mart? That. Buyers in the cities to look at various stores in Wal-Mart? Stores. Perhaps Wal - Mart? Know that only creates more sales. More time goes by a buyer in your store, the more he will spend the money. If you have visited three stores in one day, find the best price, you buy more than if you have visited one store.) Well, I have a good report on JC Penney. I went to the store to sell 40-50% discount on men? The clothing. I rarely buy clothes, but when I buy a lot of stuff.I started by selecting a sport coat. Soon a woman came to us (I was with my wife) and gave us a hand. Then he showed his supervisor and helped too.I could believe that we have had assistance in the selection of our products. I bought two coats and women have tried to find pants that fit me. Ma? If you want only in terms of size. No, the pants were to go well with the layers. They have been very critical of all matter.I selected a couple pairs of jeans when I went to find his trousers. I ended up buying five pairs of pants sport suits with two hands. Then we tried to find dress shirts that fit my neck bull. We finally have these ordered.When up to the rank of law and suggested that I take a JC Penny credit card to save another 15%. This was another $ 45 to save money or if I took the card knowing that I could pay the bill and then said there.They why not expect the law to come in. There would be no interest charged to when I paid the bill on time. Since I had mail from materials too, I decided to leave them in place card.Now? S hard to get this type of service in those days. We have been in storage for more than an hour and we had two employees working for us full time. I thought that maybe it was the customer service great.So is not it? T deaths. Just find a shop that still has the good old customer service.A noted that were used to obtain the attention a claim for goods sold. The supervisor assured the full first secretary, I worked at JC Penney credit.When, sales commissions fell. I thought that maybe they put in place again.I sa full-time employees for JC Penney, in Denver in 1960 were very unlucky not to committees. They preferred the excitement of generating commissions on the guarantee to receive wage increases based on their past sales.Curious Committee on the situation in our shop committee, I had another great experience, a person who knew exactly how to talk to a customer on the phone. E? s sad to me that sales are up due to the loss of unskilled workers who are rude, evil, or the sudden telephone.I said of young women who answered the phone on my experience of shopping, and write a second article I mentioned Penny.I JC has said about my work experience at the JC Penney and asked if now paying commissions.She explained that some shops commissions paid on certain items and some did not. If commissions were paid, will be paid on these tailored coats that I bought. I visited the store does not pay commissions.I was asked whether the salary increases were based incentive sales.She n? Sure.I not known for more than an hour before the store was open, so do not assume answer.I that sales are important for the management and have verified that the sales of the workers, giving salary increases in supervisors.Here particular is, in my opinion, pay commissions on the sale of your people on the big ticket items, to train them properly, and give customers the best service possible.In shop, I went, I always had the best possible service, without fees, but that is part of the work ethic and training in the Twin Falls store. So, I think we should not pay commissions to the customer service.But about this: Why are the employees of the store in Denver in 1960, when I worked sin not to pay commissions when they were still eaing the same amount? Watch this way.You need an additional $ 50 of money this week to take a vacation. If you go to shop, the queue outside of your work, you are entitled to ea extra money when you need it.That? S theory.You but can? Hit the Jackpot? day, if one has paid a commission.John T. Jones, Ph.D. (tjbooks@hotmail.com, former Vice President of R & D for Lenox China, is author of Weste novels and short fiction (business, scientific, engineering, humor), poetry, etc. ex editor of the Joual of ceramics. E 'Executive Representative of IWS sellers of Tyler Hicks wealth of books and kits for success. TopFlight It also sells trees. He calls himself "Taylor Jones, the hack writer." More info: website :