Life is too short to deal with unpleasant customers

Life is too short to deal with unpleasant customers One of the best clients I ever had was Senior Vice President of a financial company.He Not? T flying around about the bush. When I asked how much of a budget you have for them, he d tell me now, the day we were penny.One in conversation and he told me? Gary lives? S briefly to deal with unpleasant people. There are a few lines, as in this case that he feels that stick. Immediately I wondered if these gentlemen were able to take a course in economics that allowed him to navigate the difficult clients, some of which seem to have a house in my portfolio.Then, I had a second reaction. Who can afford to be demanding, so you spend angry, difficult or negative people? Aren? T everywhere? Then ME.HIS company distinctive, and something in his customers. Their profit margins were wide, and there was nothing of sailing, but the good horizon.They Not? T have to worry much stampeding customers, because he is a seller? S market, which is an ecological niche, a protected area for food, predators or without substantial risks.If is no lesson in his situation, is this: if you? again set the tone, you have a lock on a market or an incredibly stable portfolio of clients and others are gentle and persistent attempts to use them, even lucky you! Enjoy it, be demanding, and to eject the misfits.But if? yet it is not distinctive, you? again in a mature, with many competitors, you? King with the increased costs and reduced margins, you need a specialty to deal with unpleasant customers.If can? change, you simply need to change themselves, or at least your ability to communicate until you can take a step forward or a process of innovation, you can rely solely on the heights of exclusivity, again.Dr. Gary S. Goodman, chairman of Customersatisfaction.com, is a renowned keynote speaker, trainer and management consultant and best selling author of 12 books, including Reach Out & Sell Someone? and monitoring, measuring and managing customers, and the sound of the program? The law of large numbers: How to succeed inevitable? by Nightingale-Conant. He is a frequent guest on radio and television throughout the world. A doctorate from the USC Annenberg School, Gary offers programs through UCLA Extension and numerous universities, trade associations and other organizations in the United States and abroad. It has its headquarters in Glendale, Califoia, and can be reached (818) 243-7338 or at: gary@customersatisfaction.com.