Come Back to the basis of a history of service

Come Back to the basis of a history of service One hot summer day my daughter and I are at our local   Shop for crafts, with a mission in mind? buy velvet   coloring panels called fuzzy covered tables. We have little   know this simple trip became adventure.The tables store advertising for the sale and supply by 40%   Coupon. My daughter excitedly selected two   But I realized together different manufacturers to produce   They then asked him to elect a council in the case of both   Not for sale. She did, and proceeded to the cashier.   With half an hour until closing, with the impatience approached   open registration, which is located behind two young women.   This is when the adventure began, and things took a tu for   worse.We the store saw two employees at the check-out. In Session   plan was a partner who is in front of the box and the line   others, the cash, not what has made it impossible for her   Be aware of approaching customers. When we saw the   partners on the ground that he leaves his end of the conversation   And the cashier said he had customers. Unfortunately, the   cashier ignored this information, because it has one minutes   Before the shift and we greeted with? Oh, sorry. I? No   exactly what I have apologized for this, because then   proceeded to continue their conversation.I the cashier said that we needed to know if all the elements are   For sale. While acknowledging the request,   continued to talk with other partners and then   exploration of all the items for purchase. When I pointed out his   His answer was wrong? Oh, well, sorry? and yet   Which resumed their conversation. He clearly was not present?   His mind is engaged and committed elsewhere. His   actions communicated her conversation was far more   sale.The important that the cashier has one last thing that was the final straw. After   The total score is correct, my daughter handed over the cash   40% off store coupon. The cashier took and immediately   threw the coupon away, tued to us with a smile and told us   Our total. At this point, I thought that was in the twilight zone   or some really bad show.When I asked why the coupon is pulled, it   explained the coupon is only valid on the normal price   Subject. After a deep breath, I proceeded to share some   Ideas. First, he told me when she threw the coupon away, we   Clear why they were. He said one explanation for their actions   in order to avoid any misunderstanding or ill will. She   sorry again and said, understood and accepted.   Secondly, he said his lack of attention during the operation   is inadequate and does not make us feel the value   Customers who we are. Finally, I said during business hours is   better to focus the most important component for   Retail success, customers. Personal conversations are the best   Left after hours of debate. Their partners must have   agree, because at this time and you walked   way.This shopping excursion for me to pause and think of all the   service provider must always exhibit certain behaviors   - Basic concepts of customer service. Here are some: Basic Rule # 1? Recognizing the customer? S How many times   Walked into a shop and leave? Unrecognized?   How did you feel? Can I? Tell you how many times? Ve   Witnesses to the service providers who take personal phone calls   (or worse response from mobile phone), talking with other colleagues   regarding non-urgent, or simply walk   Without explanation. Requires a basic customer service   recognition of a customer enters his   Institution? if it is prepared to provide the service   In one or twenty minutes. A recognition? I? M   Glad to see you and your business value. We will help you   As soon as possible. Thanks for your patience. Un po '   The recognition goes a long way, especially if at the time   It is delivered shortly. As soon as you see   Customers? recognize it. Although this sounds   Clearly, this is simply ISN? not practiced by should.Basic Rule # 2? Be present and assist when Listen   Customers is important to be forever? present. Being   requires that you be present at the time available to provide   your customers with your attention from the beginning   Until the end. E 'vital customer? S always feel important   And the center of attention. To achieve this goal we must   remain fully focused.Active listening is a critical component of every customer   Interactions. This is a big difference between listening and   Listen. Hearing is the perception of sound. Active   Listening requires us to listen, interpret, and then act.   Active listening allows us to offer our constantly   customers exactly what need.Basic Rule # 3? Plan to explain your customers need to know   and want to understand the reason for its action plan.   Many times I was always a problem only for employees   pushing a pen in front of me, without so much as a   Please or explanation. As if I would like to know what   Me wants. Always clearly explain each step of   because of their request.Apply these standards to provide exceptional customer   Service.Joy Fisher-Sykes is a professional speaker, author and   successful coach in the areas of leadership, motivation, stress   management, customer service and teamwork. Can   your e-mail to mailto: jfsykes@thesykesgrp.com, or call   (757) 427-7032. Go to their website,   And the registration for the newsletter,   OnPoint, and receive the free eBook "secrets, stories and   Tips for Customer Service Wonderful. "