Customer experience management solutions. Customer experience management software reviews.
Friday, December 18, 2009
If there are customers there is no work
If there are customers there is no work Recently I started my VA business, so down to my local store in the Office Supply (one of the big chains) to choose what should be about a $ 1,000.00 value of the necessary software, pens, etc. (VA is the Business support on all, so we have exactly what you need when you need to serve their customers is essential.) We could have purchased a large quantity of this material on-line and saved a little 'money, but mainly because it is focused on software, I wanted to be able to ask questions and make sure that the purchase was exactly what I needed and no more than necessary, etc. The possibility of building a relationship with someone at local appeal to me too. You never know when a client is necessary to go to something you've never heard of, and need to be done to children, because, well, my children and I am his mother and take care of them is my first job. (I love my baby on the way.) My daughter is almost 3 and my son is a year and a half, so shopping is not something that none of them has developed a taste for yet.After with a few elements of the range normality for office, get to the software section of the store. I see that some of the programs that I have come to buy, and to look beyond the empty screen boxes to get an idea what I'm buying. I'm trying to kill until the time Software Guru Guy, which are called lumpy ends to play with a computer. I waited and waited more. During this time my son will be completed progressively merge. (For those of you without children, the merger is when the children cry, crying, kicking, throwing things, cough, get sick, and do almost everything that can stir in their small minds to start to do something that we want to do and stop doing what you should do.) about ten minutes in the waiting room, my son is blood red and shouting at the top of their lungs. I tried to play with him, talking with him, bouncing, singing to him (poor kid), and many other things. Unfortunately, nothing? S work. Since apparently not just listening to my son or me (even though we are 5 steps away from each other) to go a little 'closer. His back tued to me, but come on, really, you could at least tu around and grunt or something? Nothing. I tu to start looking for someone to help me. There are a lot of staff. Some of them are on the front of the store, talking to each other, leaning against things, hands folded on her chest. (Please note, my son was still screaming at the top of their lungs. There is no way these people do not know that there are.) Pass a few employees, and ask each of them, if I can help with the software. "No, but it is possible." A little note. Meanwhile, little remains the same. Obviously at this computer screen as if it were the most important thing I have ever seen in his life.Since I am desperate, I go to the soda cooler next to the well log, and pull each of my children to a water bottle. (Not smart, but was rapidly losing my cool.) I need this today, are always zero help from someone in the shop, but are not fully aware of me and my son lost his little mind . One thing ... When you're in a store and hear a child screaming and shouting and screaming, let me tell you something. The parent with whom children have no fun. So, before you go rolling your eyes at them, wishing that he had to get their child at home, or at least outside their range of sounds, try asking if there is something you can do to help. You may be surprised to know that Mum and Dad can often use a set of hands.So me some 'of my hand a bottle of spring water of his best and immediately poured across the floor. Grand. I would say lumpy and poured a little 'of water. Finally get the momentary contact with the eyes, followed by a groan, and retus to work on your computer. Can you believe this? Well, I am here, ready and willing to make this place what I consider a lot of money and get nothing. Screaming with my son, you think of someone, anyone, who arrived and tried to do something, but I was surprised NOTHING.I there for about 3 minutes more. So I say aloud, "Well, we're leaving." Lumpy Perker ears before. Leaving the department, which Waddle to me and said, "eh, you want something? Thank you, finally get to tell you exactly how I feel! "I have been here for twenty minutes waiting for you. How could I possibly ignore me and my son screaming for twenty minutes? "He looked at me as if I were from Mars, I am surprised that he had not enjoyed myself have my visit.I together, trying to cut him a break, and knowing that I was able to have these things, I say that I need to. "I have XP and Office Basic 2003. I need to access and Powerpoint. Should I buy a package of Office-wide, or two pieces? "Dime lumpy" what is my best with regard to price? "The expression on his face that he had heard what sounded like the dumbest question in his race to the Yoda of the software. He sat down and looked at the shelves, apparently looking for a way to make me feel worse. After treatment, he realized that she does not know the answer to my question stupid. So, I have the pleasure of looking confused and a little amazed. (Poor), I had no idea. Ok I do not know, but help me. Explain to me the value of buying the whole package, not to be an advantage, right? He has absolutely no input.Livid, I'm going. So livid, in fact, I have tears in my eyes. The fact that my son is in full conniption was not helping. I came with high expectations, "I'm going to buy lots of stuff here is very organized, the best VA in the world, in fact, be a millionaire to spend a days if the money today and I go with an angry child, not the things , and I am outraged! I happened to meet the director of my way. I told him about the experience, and frequently asked questions ... "Who did this?", etc. I told him how badly he needs these things, and I have offered to come and I'd like to help you get everything you need. I appreciate your attempt, and I realize that he can not control the behavior of its employees, but I will not change. I refuse to be treated badly. I'm not going to work my ass off to ea money and then, in part, to the people who treat me badly. Do not you realize that if there are customers, not working? Angie Hodges, GBA Angie Virtual Assist buying and business support
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