The company has more harm to the customer service of any other

The company has more harm to the customer service of any other As a customer-service consultant, I see things in many companies that most companies do not? T is working on the farm company.o policy   One of the biggest problems is? Company policy. Many activities are structured so that businesses of its clients to help, rather than the customer get what they want and paid. Its success will explode if your company and your employees have with customers? The wishes and needs of a client mind.As, as has often been a conversation with a seller or an employee of the client and listen? Unfortunately, it is possible? t do business. One obstacle has been reported between what you think it is only reasonable, and society. For me, I'm from there.Is the problem? Company policy? or the employee? It may be more or less. Often employees are committed to achieve, as it is, often to protect the company by customers for use. This is not it? T, that the employee? Bad? Employees. Only that he not be? T understand what he must do. That? S, where appropriate, training of employees in.o responsibility   E 'responsibility of people in your company, in direct contact with customers   To discover and understand what the customer really wants and   Deliver what the customer really wantsWhen tell your employees? Can I? T? Company policy? Has a barrier between the customer and you. The customer may not be what you want, at least not with your executive or the owner company.o View   So? So? I? M heard the roar of the Executive peanut gallery? You have to make a profit. Well, I feel a little 'clearer? You are not? T intend to make a profit, or at least not very useful if you are not? T, by the customer. So, what do I have? M say, is to listen to your employees, for the customer. Change your perspective? Protect society from stupid customers? becoming more and more to find a way to give clients what he heard workers wants.o customer? Communications must be firm   Your employees should be the transit through the maze of company policy. He knows what the customer needs, he knows what the company and its job is to enable customers through the company operations to meet the customer where he wants to be. He is not? Ta police stop you at the gate. The barrier for the customer. The first helps customer.o If the company is the barrier   What happens if the policy is really an obstacle? Therefore, workers should have the management of the company, the policy-set to help them to understand how society as a whole can better serve the customer from a change in society policy.I are in no way mean? Don? T a profit. But when it set up to protect society from the customer to help the customers, instead of your profits decline. A customer usually only what it wants political solution reasonable.The corporate Accessibility: Make sure that employees are empowered to solve the problem for customers   or for communication of the company, as the company can improve customer satisfaction, rather than hinder it.com for advice and suggestions on improving customer Service.Leader 's perspective   Assistance to persons / companies FASTER reach more ..