Find out your customers needs

Find out your customers needs This moing I had breakfast with my good friend Diane at one of my favorite breakfast coer. I like the atmosphere, even if I? I was less satisfied with the service so far.This moing when we decided to go for breakfast, my mouth started watering for their delicious muffins. They usually have 3-4 types available, such as chocolate chips, blueberries and cranberries. I did with my mother a couple of times and always with love raspberry or strawberry jam and a? On the spot? Mint tea and honey.This moing was different. I knew exactly what I wanted, as I understand it. When it comes to order my time, I asked the waitress for a couple of hours with my Scone. His response to me completely, and I am defensive. He said:? Well, we have some jelly, but most people want strawberry or raspberry and I am not sure if I can find, so you can have the orange?. The peak heat on his back and neck I have a hook! I am the customer, but you and I not? T care if you have to select the right way for gelatin, so you have .. Therefore, it should be! My answer surprised her. I said,? Oh no, that is? T do. I don? T eating orange. You? Ll have to send me some of the other jams that I like?. (I also said, orange ... I HATE extra dramatic! Well, this is somewhat 'higher ... but I did not want orange!) Long story short, they found gelatine. But we were both a little 'discomfort the entire process. I was irritated because I? But customer and I know what the restaurant offers. Was angry, because it is put into question and recommended that she serve me what I wanted? which meant that she would have to work a little 'harder.Leaing of your customers? s needs means that if you find that some customers as a service or product over others, then keep it handy. If not? T as a specific system or not? T as something that you offer, ready to receive complaints and resolve the problem, if you. If you? T, and sympathize with the client and to explain a different solution! Not just say? No? to a customer, if you do not want to give them the waitress back.For this moing, to be effective, they? d have to go step further and say that his administration has noted that their? Re-tu to jelly and strawberry raspberry. You? D have to ask the manager to see those EXTRA and keep them handy at all times. You would need to express myself with words, you could do anything for you that I have the river, and if it had not happened, it would be something better. (If so, then they should charge me Scone or something like that). Pleasing their customers will lead the largest and suggestions, what? Already a customer all important! The 80-20 was still in force: 20% of your customers will receive 80% of their business. This means that you must lea to know what customers like, so you can be sure ready.What about you? Are you ready for your customers? You know what? Ll complaints or what they want more? You can prepare in advance, so you won? T be caught off? Know what your customers want is important. But who wants to lea what NEXT is a sign of truly exceptional customer service.Mary Gardner, The Charisma Coach! is an executive communications consultant and trainer. Work with coaches and trains individuals, sales teams, executives and celebrities. Its themes are selling, customer service, teamwork, coaching and communication. It owns and operates one of the first coaching institutions on the east coast, CCI, in the city of New York, Philadelphia and New Jersey. Maria has focused on ABC? S 20/20 and has also written a book on public speaking. Mary is married to Sway and mother to Jeremy 5 and lives in Orlando, FL.Contact: mary@marygardner.com or WEB: