Customer service is a big part of success

Customer service is a big part of success I know some of you are thinking ... duh! However, I worked from home for about 7 years and still amazes me how many companies play their role in Customer Service. He worked for several direct sales companies, as well as my business. I still have much to lea about the creation of a business, but I know that you have to please the customer to retu. Of all the companies selling direct to me? I was the main problem seems to be slow browsing. Obviously, it depends on what you are selling. However, when a customer has to wait more than a month on products? I ordered, it's almost guaranteed not yet. An example is soy candles. This kind of candles should have time to heal unlike paraffin candles. Therefore, it could take at least two weeks before they are ready to be shipped out. Or, if you are selling items on hand that can take a long time to complete the question, if not pre-made. The first thing to do for its customers to let them know a timetable for when you expect to receive their items.Another thing you should remember is that the customer is always right. If you are not satisfied with your purchase and customer service that is not recommended to another potential buyer. If you send an item that is broken, missing, not received, etc., have to address the problem promptly. The first thing I do is offer to replace the item. If you want the refund, by all means, the money back. You can also offer some kind of discount or free entry to help build their trust.When a customer places an order should always write a little note to thank you for your order and let them know that you are notified when your item (s ) have been sent. When items are shipped USPS provided a confirmation number for delivery, if the object is not lost. This way you can contact the post office to determine if the package was. Forward the confirmation number to your customer. If using UPS or other shipping company that has some kind of control, provided that transmits the information to the customer. Or at least give them a precise date on which your article will be delivered (to be delivered by UPS). Never tell an item is shipped in a day when not? Ship it.If there is no delay in the shipment of its products to notify the customer. It 'always best to keep the client updated on progress so as not to sit and wonder what is going on.The most important thing to remember when it comes to customer service is to be honest, reliable and in advance. Communication is crucial. To ea the trust of its customers to retu and recommend your business to others. The customer is always right! Angela Green is a stay at home mother and the owner of Angela? Where S Gift Coer offers many affordable items including soy candles, Bath & Body Products, Frames, oven towels, clothing, custom-painted signs and many other items at your fingertips. Visit their website