Whatever happens, Customer Service

Whatever happens, Customer Service Do you remember the last time you went into a shop and a "service" run to you, greets you with a lovely smile, heaps of enthusiasm and said: "Welcome to our online store, what can be today? "And then listened carefully to what you had to say? Does not happen very often does it work? In fact, while I write this, I could not remember when I had experience. I am sure that I must do it long ago, I can not remember.Let tell me what happened this week? I belong to a well-established trade relations, which I found very useful for my company. I wanted to buy a suitcase from a particular company, usually the trade dollar. From the period of storage, the use of trade dollars when they have reached their maximum for the month. However, I soon discovered that was not my luck has gone day.I and the assistant, who was sitting behind the counter (and remained), not smiling. They barely recognized me with what looked like a scowl. I had to interrupt his reading. (She was so busy, there was nobody in the shop). I then politely (yes, I can sometimes politely) asked them if they are accepting trade dollars, as I wanted to buy a suitcase. She tued around, the owner, who was sitting behind her, doing some bookwork and repeated my question. The owner was sitting, and not see his assistant, "No". The wizard then relayed to me that "we are not accepting trade dollars for the moment, but we have good deals for cash." He remained seated, that all the time. I have no answer and went straight out the door with my money sitting in my purse.No good as their "cash" to be treated, if I wanted for my hard eaed money anywhere, it would certainly not with them! The "color-blind to the 'Copy centrée had thousands of dollars with a printer in a few years ago. A couple of times I was told by an employee if they are already snowed under "Maria is too busy to talk to you right now, I have to call them again when you have more time." Needless to say that I do not continue with them.The "It is not that" Caf? We went to a local CAF? that we have not been for a while 'and I was told that the waiter "No, it is not possible." I wanted a certain type of "sandwich" that is not on the menu. I have the abrasive young waiter that "Yes, it's possible." Who's afraid of him and wanted to get within 5 minutes.Are Important customer-to-Business? Of course they are. N. customers, not businesses. But the reason that companies are deliberately driving customers away? It 'ridiculous, right? About AuthorLorraine specializes in working with employers to show how to increase their productivity, reduce stress and chaos in their lives and have more time to enjoy their lives. lorraine@office-organiser.com.au