Un po 'più i principi di un servizio clienti, parte 2 di 3

Un po 'più i principi di un servizio clienti, parte 2 di 3 In Part 1 we talk about exceptional customer service, as well? A little 'more. We have defined a customer as someone with whom we have a report (for payment of the client, family, neighbors). We met Master Electrician, Brent, offering exceptional customer service, more? a little 'more. Treat your customers with dignity, asks questions, listens, explains what to do and then does what it says would.Since reading this article, how do you do? Un po 'di più? dignity suggestions? What? s see? un po 'di più? begins to ask questions and listening.Asking is the only way we can really know what the customer wants. We are suggesting that we care about our customers and have the desire to help.Why not asked more questions? Perhaps because we assume that we already know. Suppose you know? Uncle Jack say? Break the word into its parts. To assume makes an ass of u and me. Not much more than simply ask to say the words. Research shows that a small percentage of communication through words. Most communication is through the tone of voice and body-language.In your book? Wherever you go, you're not? Dr. Kabat-Zinn explains how doctors are trained prisoners to complete their doctor-patient interviews asking? Is there anything else you? I want to say? In most cases, when the question is asked, these trainees are shaking their heads from side to side, with the body language of messages, No. No? It has nothing more to say. And if you do not want to hear. Applications may be uncomfortable. Why? If we ask, we are opening the door-to-know-what. We can dish of information, questions, feelings and perceptions that may or may not want to know how to handle. It can be intimidating and scary.When vulnerable and uncomfortable position of feeling intimidated or scared, we become defensive and angry, or confinement and small. Effective communication does not happen then? Likely.Asking is not just a piece of the communication link. We need to give our customers the psychological? Air time? and let them speak without interruption or phrase. We must listen.Listen is defined as an effort to listen. Like saying that a conscious effort to include not only words, but its meaning and its annex feelings. Communications guru, Stephen Covey, said:? The audience has to work harder, not talking. Here are some listening techniques that are used frequently. Y-Dang that, I find myself using them more often than I care to admit. Ignoring? insert the words right ear, roll around in cyberspace and lint, exit left ear, without understanding or attention. Imagine listening to? I am conceed with something else (computer, books, etc.) and to respond? Yes? ? Eh eh? ? OK. Should I listen? See ignored up. Autobiography selective listening? Pay attention and listen to some words, but only those who want to hear? with which I agree. Then take the conversation and tu around to my second own history, without regard for my client? S conces. Shotgun listening? I heard the first two or three words, and then tu off the rest, because he is wrong. I'm loading my gun to fire again as soon as this? Son of a gun? shut up. O and interrupt me? Er fly.Do using these techniques from time to time? Here we are? Un po 'di più? questions and suggestions:   ? Ask questions and clarify issues. Use the phrase? Is there anything else you? I want to say? to ensure that his client has provided all the conces. Be aware of your tone of voice and body language. Are consistent with their desire to understand your customer? The intention is to invite a dialogue. Empathically listen with your ears, eyes and heart until you understand exactly what it means for your customer (the words and feelings). Leaving aside the order of the day, me, and that these feelings are smooth and the process of understanding. Listen to understand, not necessarily to agree (as in sympathy). A focus solely on his client. Standing or sitting upright in an open position (uncrossed arms and legs). Lean slightly forward, with wide open, inviting eyes. Do not let your mind wander to your eyes or be distracted. Watch and listen carefully to the body language and tone of voice. You can ask more questions? I do not understand completely.When knowingly using these techniques, my communication becomes much more effective. I do not get angry or defensive. I do not have arguments or fights. I do not feel like hours of operation away.A targeted, useful and appreciated. Are productive, successful and happy. I believe that my clients appreciate, support, and the number faithful.Go! What? S of natural law, again? Give what you get. In commercial terms, is an excellent retu on investment.Think about this honestly. It's like in the fight against ', they argue, and challenge their clients to pay, a spouse, partner, children, friends and neighbors? Want to improve relations with customers, without any outlay of cash? I challenge consciously apply these? Un po 'di più? ask questions and hear suggestions. I assure you improve your relationships. Use? Un po 'di più? dignity and suggestions that the experience even more enhancement.What you have to win? win / win success and happiness for all.Keep practice, and not mosey away from the track? Why are there more? un po 'di più? come.Copyright early? OHLER is 2006Dan Thinkin? Outside The Ba! Dan writes and speaks on inteational relations, happiness, and change. He helps you lea the secrets to create life long flourishing relationships, and abundant success. FREE-how you can do-it-too articles, visit his copy of "Thinkin 'out of the ba and Steppin' to visit a BS