How to get the most from your mobile phone

How to get the most from your mobile phone When Alexander Graham Bell invented the telephone, has done little to realize that the positive impact on customer service? or the negative effect that might have too! Yes, the phone can be a great tool to help provide exceptional customer service, but can also quickly destroy a customer? s perception of their service. What measures can be taken to ensure that when you or your staff use the phone, but it adds something positive for the customer experience? Here are some ideas.Answer PromptlyIt? S an old, but usually ignored advice! You're sitting at your desk, deep in thought, writing his monthly report and the phone rings. ? I? Ll just finish this sentence quickly? tell you and before you know it, the phone has rung 10 times. The caller is unlikely to be in a good mood? assuming Hasna? not hanged! Just try to remember the last time you sat on a phone with the signs and signals. What pictures came into mind while you were waiting? The image of the person who is trying to convene a meeting on the desk or chatting casually drinking a cup of coffee? No? You have not done a good mood? So why put your customers through it? Objective answer the phone within 3 to 5 rings. A speedy recovery to get the conversation to a positive start and also avoids having to open a conversation with apology.So for the phone as fast as you can.Be EnthusiasticWhen to answer the phone, make sure your voice transmits the message? really happy to talk to you? Have your voice light, bring a sense of enthusiasm in his tone of excitement and more importantly, anxious sound. No? I can not believe that the caller that you should do something else? even if it does! Get a real sense of optimism in his opening greeting. Say you? Hello? o? Good afteoon? with a strong enthusiastic tone. This will immediately lift the caller? S Spirits, and it was a really good start.If are having a bad day (and get them all!), And enforce the enthusiasm is going to fight, stand and take the call. This helps your voice and the slight change of position and body language can have a positive impact. Out.Listen test what they have to SayYou may think you are listening carefully to all the conversations you have. What? S pretty hard to do when you are face to face with someone, but by telephone, without contact with the eyes, keeping the focus is even more difficult. What? It is very easy, especially if the caller has the habit of stuffing on each item you want to do, to think that the task is interrupted, or had a chat with one of their suppliers before. Before you know it, you? Lost track of what the caller is about.Actively listening to what they say is the expertise of all needs to use the phone as a tool for customer service. But how do you keep the attention focused on what they say? First, commit to go and listen actively. Without a clear commitment nothing ever happens? Take notes during the call, even if you do not need. Having to catch the caller? S key, which forced him to listen. Just concentrate on writing the key words that would otherwise not be focused on writing and not listening? If the declaration is made, repeat his words. This will force the listener of the main points again? Ask questions. Do not go too far with a barrage of questions, but just enough to ask to keep your mind alertActive heard was not only to ensure that it contains all the key issues, which ones? And also on respect for the caller. They believe that were treated with the importance and respect it? It is obvious that there was listening. Relevant issues and casual? Umm? can go a long way to give meaning to the caller to be heard to.Avoid DistractionsIf possible, try to eliminate as many distractions as possible, while we talk on the phone, especially if the call is important. If your office is open the door and the noise is affecting the general office listening, ask the caller to hold for a moment and close the door.If someone enters your office while you are taking an important call, to tell him of stay away or go back. It can be very annoying to have someone sitting at the desk, and there have talking.If you are working on your PC when the call through, and tu away from his face. No? I do not want your eyes and mind wander to review the document have been working on! Compared to the caller? S time and avoid or eliminate anything that might cause your mind to drift off.Finish StronglyWhen the call is coming to an end that? s important to finish in a strong and convincing. Summarize what has been agreed, action should be taken and by whom. Allow the caller no doubt as to the next step is.Just its opening was full of enthusiasm, so that your closing statement. A good, strong and positive? Good to talk and talk to you soon? close the call to a satisfactory end. The client will lock in the knowledge that the call is worthwhile.Answer Telephone & Voicemail MessagesIf you're not at your desk or office, in every recorded message is so important in creating the right, as the impression of a call, yes. Some people do not like leaving messages, but if the phone has the ability and then use it. Leaving a message, at least, the customer will be able to satisfy in part the reason why we asked. I can not say nothing can be frustrating.Here are some thoughts on how to write effective messages? Type your message before saving. Do not do outside of the bracelet, because it is likely to be full? Umms? and breaks. He won? No sound professional? When recording, speak slowly and carefully, so that the caller can understand everything you say. This is especially the case of phone numbers where you can reach in an emergency? As the message and the claw. Do not fill in the information unnecessary? Call your number and listen to the message. If not? Do not record the sound again and again until you? Regularly change your message to reflect what they are doing. If you're on holiday, the date of retu. If you are just in the moing, tell the caller you will see the call in the afteoon. Messages that are in the process of causing the caller to leave a more confident messageIf use of the phone can be a great resource to build a reputation for exceptional customer service. Used properly, can damage your business and give another reason to go to their customers and their activities elsewhere. Robert Warlow   Small Business SuccessSmall business success is a resource dedicated to helping small business owners are more successful. If you are looking for a regular flow of ideas and tips then subscribe to Small Business Success a free newsletter, which offers quick tips, ideas and articles. Visit