Customer Service Customer Satisfaction vs. Customer Satisifaction

Customer Service Customer Satisfaction vs. Customer Satisifaction This may be something simple, but I think we need to define clearly what we do with customer satisfaction satisfaction.Customer? .. O expectations customer.We often think of customer satisfaction as a process nonlinear?. Major efforts have been in a client is satisfied. This is not right? T so.Let? S breaking customer expectations in two categories:   Expected - what the customer expects   Unexpected - the things that the client can not be? T know that there are also, but I would be curious to find unexpectedly delivered.If a customer expects something, it is very unfortunate if he can not be? Get T, and is convenient, or simply happy when it finally gets. In other words, in this case? Met? Nature? the client agrees with him. This is almost a event.The not only from here, if not? T to provide, and ever better, until it is fully committed to customer? Expectations?. What is it? Middle of the road? ? Average. People expect that their expectations to deliver so that average is good, so, so, if you let her expectations.Now? s view of the unexpected. If a customer can not be? T is something he is not expected, since he can not be? T know that there? S should not be, is still correct. However, once you start is something completely unexpected? Ll start? Joy? and that the customer? s, if you outshine the competition, if you? ll, many customers tell us in a good way, and referrals.To summarize:   1) expected - there is always the expectation, all the way to go. What makes you? Acceptable? and OK.2) Unexpected - But if you can find the customer wants something and appreciate the values, but it is not he? t expect now? ll have? happy? Customer. Then, try to find the unexpected, and provides all time.What happens when we die? Unexpectedly. For a while 'you? Ll be at the top of his list. Once the notice and the competitors are doing? Guess. You? Expected.Keep ll be looking for the unexpected, and not before the public and your competition.Alan Boyer, President / CEO of Leader? Perspectives, LLC provides customer service training, to help your employees meet all the expectations of the time, and find things that inspire you customers.Working with staff for the development of measurable results for customers would retu. The Leader of PerspectiveHelping people and businesses around the world reaching more than ever thought possible .... FASTER