The Top Ten Client Feedback Questions

The Top Ten Client Feedback Questions As president of my chapter RESULTS * always looking for new presenters to address the group. I ask my fellow business counselors to give me some ideas for topics of interest to them. In August one member approached me with the idea. He suggested to invite some clients of the consultants who have worked with this year 's one of our meetings to give us some information about our technical expertise, both high and low. Five customers were invited to our meeting and were asked the first 5 questions in this Top Ten list. We leaed a lot of answers we have. In 2005 came at the end of 2006 and beginning perhaps you are interested in finding ways to get customers to give them information about products and services. Here is a list of 10 questions that you use. Select a package that some of them. The key is to ask the question and then allow the customer to respond uninterrupted time. Their task is simply to listen! 1. What was the biggest benefits from my service **? This question helps you understand what works. Sometimes you'll be surprised by the response. Our SCORE chapter has a limit of 3 counselors advice of a customer. Our client advisors panel said the more the better! We have removed the restriction on the number of directors. 2nd What would you like more to work with me? For our session, experts have said some consultants were saying about their activities during the sessions, while others do not. Customers said they wanted to know the qualifications of consultants who work with them. Should not be consistent when delivering your product or service to their customers? Fuimos! ☺ 3. How can I improve my service? Customers often have ideas that are easy to implement, but somehow you port? No thought. SCORE rather email and face to face coaching. The face to face customers who were asking if it could have between sessions support via e-mail. Easy to do, now that we know that might be useful. (Our email address is already in our SCORE business cards!) 4. Is there something you want to stop me? This question gives the client the opportunity to say something that ISN? Not useful for him or her. It was suggested in our session, which is sometimes difficult for the contractor to meet with the consultant, because the owner can? Leave your place of work. The score customers wondering if it would be possible for counselors to meet with them from time to time in their work. The answer was? Yes?. Once again something that was not designed to provide constantly. 5th Is there something wrong? Not always my service you were looking for? Here is an opportunity for the customer to say that other services can provide. If you are looking for ways to expand its offering of this problem is important. In the session of a client wanted to know how the result could have a consultant who worked in or owned the specific type of activity they had. Access to a database of consultants in our chapter and its background could be useful for consultants and clients. Let's get together. (We had a consultant who has exactly the background for the client.) 6th My staff has been treated with care, attention and kindness? This would be an important issue for a service provider with an administrative staff to ask. Customers who do not? Do not ever complain about their experience with their staff, but might share something significant when prompted. 7th There is a problem that I have not devoted enough time for you? Sometimes clients allow you to move forward, but I am still thinking of a previous issue. This type of question helps them to revise the areas that have not understood and is still an open question. 8th I am doing what I do? Most of the time we are doing what we think the customer wants. Please check from time to time to see if we are doing what the customer wants. 9th Where there have been less proactive in addressing your conces? It is possible that the customer expects to move into different areas that we think are covered by other providers or staff members. ? Be proactive? may have a broader definition for the client you are using. This question may find new business opportunities. 10th Our billing is clear? You are always the value for your money? The bill is often a source of anxiety for the client. He needs to know exactly what he is charged. Does your bill show that? The latter value is essential to ensure the customer is satisfied with your product or service. * RESULT? This is an organization that is part of the Small Business Administration in the United States. SCORE volunteers experienced managers and business owners that the owners of small businesses at no cost. ** I used the word here and also customer service. You can easily replace the product and customer.