Your customer service suck

Your customer service suck As a customer, I know what it is like on the customers of the bar. You want your hard-eaed money for goods or services. I am therefore attitude, rudeness and lack of respect, as they have worked hard for your dollar. Whether the service is slow and the quality of the products are bad, or worse, the company applies rigidly patealistic bad policy for dealing with customers. As a businessman I know, the costs for the poor quality of services. Poor service reduces impulse purchases, leads to a reduction in repeat business, redirects, and the causes of the lack of negative effects of customer relationships. If you are looking for a company in a competitive market, each of them are critical to your success. In an environment where the customers are a dozen or more purchase options, it is imperative that great attention for its work. How are you doing to build your business with customer service? Consider how the following client interactions: (1) A customer has purchased an item of $ 10, and now wants back. Their policy is no refund. This is a customer who has purchased your company often. Did you retu the item, or to enforce the policy? If you need to gently remind the client about his policy, but to be safe for refund or exchange of goods to customer satisfaction. (2) If the customer in your business, are warmly welcomed or ignored? At least the smile and eyes? A warm and friendly? Hello? fit almost any environment. Do this with each individual customer. A smile is the icing on the cake. (3) Have your employees say? Thanks? and smiles after each customer buy? Or simply hand their customers packaged article say? "Next." Thanks ... The only two small words, and only eight characters. Just said. Goes a long way to build customer relationships and goodwill. It gives the impression that you are nice and friendly. Don? T forget to smile. (4) During the interaction, it was on the phone or in a conversation with other employees? Or are there 100% for the customer? It is simply rude to be doing anything, except for your customers during a transaction. (5) A customer comes into your organization and you are constantly reading product labels. They allow customers or you offer your clients advice on products offered. In most cases the customer will not be left alone. Go help. If you want to be left alone, they say so. What do you think customers if they have great customer service? They will help you and your business by referring others. They are faithful to you, such as buying only to complete your property. Fantastic customer service is what we want to buy, even if it involves a higher price or inconvenience of the distance. Even if they are a product of inferior quality or service, fantastic customer service can help to compensate for them. It gives you an incredible, low-cost competitive advantage. In order to improve your customers? The experience starts clicking. Change your attitude in the management of the client. Being friendly and liberal than stars for the implementation of the policy. This may require you to convince yourself that you can afford it, great service. Doing the math and discovered that it costs less to worry that customers today and a lifetime of patronage. Set the example regularly chatting with customers and enthusiastically pitching to solve difficult problems. Next challenge your employees, giving them to step up their game. Confirm with great service and some simple word recognition. Always talk about how important it is to sit down with great service. Create a bulletin board just in your personal area and, after positive comments from customers - when a customer verbally tell you something important, and to transmit the frame. For employees who not only? T try to understand why and help with training, consulting and coaching. Starting with the forthcoming launch of the customers that the main foundation clients. Provide a friendly smile, a warm greeting and an attitude of care. Engage in aimless small talk, really the extra miles and try to truly understand the other person.