If a client has done everything to make your goat

If a client has done everything to make your goat You keep the customers happy. They sincerely want them to be happy with your products and services. They go out the way, the quality and integrity in everything you do.So because it is possible that each time in a while 'time there is a client, which is totally, absolutely and completely Pissing from you? How long is a string? There are some questions, the answers to those who have always escaped me. Are you with me? I have an e-mail from a customer, who must not only woke up on the wrong side of the bed, but also wrong in the wrong bed in the bedroom, in the wrong house on the wrong block in the wrong city and wrong in life. When I read this message, I was bubbling with rage, my hands literally shaking.Wanting somehow reach through my Etheet connection to the neck with the head of the person who could be so rude it was my first priority.What do this point? How does the irrational? Answer: If you do not. Romans 12:20 says: "If your enemy is hungry, feed him, if he is thirsty, to drink him. This will heap buing coals on his head. "This is what I tried to do in my reply to Mr. dissatisfied. Here is a formula that can be used, and if you do, you pass the satisfaction - often overlooked - the anger is first felt.Step 1: Stop. Close the e-mail message. Put the poison of the mouse and go away.Step 2: Consider the situation carefully. Can you imagine a time and place where you could have devastated someone in the same way? There is even the slightest hint of legitimacy to the demand of customers angry? Things are not always as they might be entitled to exercise. There are always several sides to every story. And 'this abusive behavior tolerated? Not.Now course, if the answer is' No, no and no, this is not justified, "stick with the formula anyway. If you did what the law, you are the bigger person and your self-image is elevated.Step 3: Now that you have cooled off, the designs for your reply. Answer questions, comments and complaints, with crisp and precise. If the complaint is a problem with the product, test it. Also understand that with the proliferation of different operating systems, test results may not match the results of others. Explain what is known only for some (this version of the software on this operating system with this service pack, etc.) Keep an open mind, your experiences are not always others.Step 4: Check the spelling and grammar your news . This may seem a funny thing, even here, but the haste leads to mistakes and errors can erode the effectiveness of your reply.Step 5: Print the message, loud and to themselves. E 'online? Do you have anything to address? If your answer laden with sarcasm, anger or spite? If yes, Over.Remember start, enter your awesome customer service and will not be shaken by small heads or bad tempered customers.Step 6: Enter your message. This is the last thing that the customer receives, and if this shot, everything has been said before, with little or no importance. Leave no doubt that we are primarily a professional.Step 7: Click send.Yow! Feels good.Two additional options you can consider are ... Option 1: Call the customer, if your phone number. You'll love the attitude change as immediately when the customer hears your voice live on the other end of the phone connection. You miraculous.Option 2: immediately refund their money. Cancel their membership. Remove all traces of their contact information from your mailing list. And with your life. In some cases this is the prudent thing to do. It will not please everyone, and 14 different e-mail at 8 days, it is not worth the $ 19.95 sale. Run.You cut bait and try to make your customers happy. They sincerely want them to be happy with your products and services. They go out the way, the quality and integrity in everything you do.Outstanding! Keep the good work.Copyright 2005 Ron Hutton HuttonRon is a 20-year sales and marketing veteran with a passion for coaching and training. Subscribe to "GoThrive online", for big juicy marketing tips in small, easy to chew, bite size servings. 17 Free Cool Tools ...