A tale of two restaurants

A tale of two restaurants Charles Dickens began his book with the famous phrase, "He was the best and worst of times. This applies to restaurants and many businesses, which may have a great matter.They wonderful food and you? Appeal allowed, but their customer service you.So urges to use again and again, but you feel queasy on the subject, and much less than 100% is satisfied.This my experience with seafood Santa Monica, in Califoia. E? s in a position, the parking is plentiful and the food is good.but their rules are quite insane.For example, if you walk and there are many open tables, no - on hold, and there is no imminent reservations will be displayed, are they? ll have to wait up to fifteen minutes to seated.The other day I asked, "Why?"? We want to give our server the chance to catch up. To capture with what? I wondered. Believe me, not the lengths overworked.If you want to open a nice booth near a window, who won? T for you, unless you are so insistent that the loot appetite.The your logic? Just as the server side of the square for another party, so what? d prefer your place in the darkness of the cave, as the back to give another server business.Why certain that many do not allow the server to serve you in this beautiful stand? Today I saw crawler, bug in lettuce as beings that have accompanied the oysters Rockefeller.I called my server, who said this? d talk manager.In few minutes, the server is back and says:? They? Do not bug them? King crabs of the sea, and my manager said that? 's always in oysters. Later, I called the head and said: I want to meet with the director who says bugs on food is normal. He recalled the story of the sea, shrimp, but added: "We are trying to wash, and the wholesaler said that can not do everything, before us. Wholesale change? I removed thought.He (oysters, shrimp from the sea or not) from the table? M interested in the department of health? S did not take these beings.Anyway be nice if places like this could put an end to their schizophrenia, purvey good food and good service, and to remove the bull with other animals? Dr. Gary S. Goodman, chairman of Customersatisfaction.com, is a speaker, management consultant, and seminar leader and the best-author of 12 books, including Reach Out & Sell Someone? and monitoring, measuring and managing customer service, and the sound of the program? Law of large numbers: How to make success inevitable? published by Nightingale-Conant. E 'often called on the radio and television throughout the world. A doctorate from the USC Annenberg School, a Loyola lawyer, and an MBA from the School of Peter F. Drucker at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations and other organizations from Santa Monica to South Africa. He received the degree of Shodan, 1st degree black belt in Kenpo Karate. E ', based in Glendale, Califoia, and can be contacted at (818) 243-7338 or: gary@customersatisfaction.com.For information on coaching, counseling, training, books, video and audio, please go to: