You may humble service Render

You may humble service Render I re-read the book, Think and Grow Rich, Napoleon Hill, and I can not? Tell us how this impressive classic self-help is all! Among other fascinating, says Hill? The ten leading causes of failure of leadership. Reluctance to provide the service humble? which has caught my attention and I was immediately transported back to Columbus, Ohio, where he has been training hundreds of clients in a wide company.Some of these people are misfits not true that they are dealing with a service capacity customer service, because really help others.This have been neglected, as the application of my path to the call service, which has a line that is particularly effective to put at ease listeners? Sure, I? ll be happy to help with this? Can I? Do not say that? some of my apprentices required. Why not? Because it sounds bad? Why? I asked, knowing of this line has shown millions of calls to my customers? sites. Why NSI? I, I just do? Do not say that? what? s all. And we went around and around until I had an epiphany, which I shared with them reluctant distance. He said:? The only reason why the sound is not true if you want help, yes? RE NOT HAPPY to do it? This was an incredible moment, because none of these trainees might dispute that had involved some sort of basic truth.To loans Hill, who could? comfortably do humble service, were so full of themselves.If you feel that way, and deal directly with customers, as a favor to everyone, including you: resign as soon as possible! No? s impossible to satisfy customers if constantly? Committed only to himself service.Dr. Gary S. Goodman, chairman of Customersatisfaction.com is a keynote speaker, management consultant and seminar leader and best-selling author of 12 books, including some groups and sales? and monitoring, measurement and management of clients, and the audio program, the law of large numbers: How to Make Success inevitable? published by Nightingale-Conant. He is a frequent guest on radio and television throughout the world. A doctorate from the USC Annenberg School, a Loyola lawyer, and an MBA from the School of Peter F. Drucker at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations and other organizations in the United States and abroad. Holds the degree of Shodan, 1st degree black belt in Kenpo Karate. E ', based in Glendale, Califoia, and can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.