A client of culture is based on a Service Ethic

A client of culture is based on a Service Ethic "Rank is a certain position. Authority is an eaed condition. Rank is from above. Behörde erfolgt von unten. Authorities disappears when those who think they do, respect, trust, and appointed their leader, even if the fear. "? Ted Levitt, Thinking about Management There are many reasons why the teams and organizations have not yet developed a culture of intense concentration on their customers and partners. Some questions? they do not have the right tools and techniques, or have not goveed the audience and the response of the systems and processes. In these cases, managers do not know how to get more customers and partners, the focus. You do not have the way.But the cause of poor or mediocre customer service is more profound. It has to do is. Most managers are not to their customers and inteal / exteal partners, because they are too busy to manage. They Techno manager focused on technology and management systems.Technomanagers not want to serve, for their control. You people, and Mr. Boss. Techno managers act as if (their words may say something very different) people (customers, partners and all persons in their organization) for their technology and management systems.Psychologist and columnist for Forbes, Srully Blotnick spent twenty-seven years after 6981 the life of men. In his book, ambitious men: your guide, dreams and disappointments, he writes, 'It is difficult to say to someone: "I am your humble servant," and in the next breath with them, but I am also your social superiority "... 45 percent of all people are ambitious and talented studied, we have not done that, because of the difficulties that are directly related to the simultaneous pursuit of these goals. " Effective leaders know that without the discipline of systems management and information technology, excellent service is not a dream. But acting on a belief that management and technology to serve people. This is an extension of the effective leader for his own purposes built around the fundamental principle of the service that success comes through service leadership others.Servant "I do not know what your destiny, but it is one thing I know, the only ones of you I am truly happy that those who have sought and found how. "? Albert SchweitzerIn 1977, AT & T retired managing director of research, Robert Greenleaf, a philosophical book tour, during a resurgence because of the world retailer Wal-Mart has effective approaches in building their service culture. His book is Servant Leadership: A Jouey Into Legitimate power and size. This is an exciting and insightful book that points the way for the inclusion and empowerment of the movements we have seen in recent years.Greenleaf wrote, "a new morality that is emerging is the only authority worthy of loyalty is the , which is freely and knowingly with the LED on the driver and, in response to a reasonable proportion to the clear servant stature of the leader ... the servant-leader is servant first. It begins with the natural feeling that one to serve, first serve (its importance). So the choice of wanting to lead. "There is another powerful paradox to be managed. On the one hand, managers of the management. They guide, influence, and people in their team and their organization. But once the cultural and Focus (vision, mission and values), it is clear, the leaders constantly ask customers, exteal partners and its inteal partners, as they can use and improve the organization of key technologies, processes and systems for all requirements. Then use the Administration to pursue the objectives and priorities, together with the transformation and improvement plans that work to bridge the gaps between what you want and what is delivered.Jim Clemm is a bestseller inteationally renowned author and speaker main workshop / retreat leader team of developers and management on leadership, change, customer focus, culture, team and personal growth. Over the past 25 years, has more than two thousand custom Keynote presentations, seminars and retreats. Jim five books are inteational bestsellers The VIP Strategy, firing on all cylinders, Percorsi performance, increasing the distance, and the Leader's Digest. His website is