The death of customer servie

The death of customer servie The other day a reporter called me to talk? The death of Customer Service?. My first reaction was to deny that the charge and maintain that customer service is alive and well. But I thought the service? I have received over the Recent months and what others have for me their experiences, I must admit that the quality and level of Service has declined. Upon reflection I realized that was a decrease rather while.I reporter finally admitted that yes, I agree Customer Service is not doing as well as I do? I would think. Of course, your next question is, why? I think there are 4 main reasons for the disappearance of Customer service. The economic boom of anni'90? S has created a environment where management has taken the position that if a No score? I like what they were doing, there was very lined up behind him / her to have their credit card ready for Processed. Why make an extra effort for someone who was so Easily replaceable? This attitude is still pervasive that is added to customers service.Poor poor hiring practices are what I think is another why customer service is so poor. The unemployment rate It 'was so low that the search for new employees was a Great challenge for companies. Busy marginal people, people with bad attitudes, poor working Ethics, and people do not care. Putting these workers a position where they interact with customers and a formula for customers service.Lack poor training of these workers is another marginal Issue. Administrators have the philosophy that since the Employee has won? past that is not always in place, why put Time, money and effort in training. Of course, the lack training leads to depression, confusion on the part of Employee and costly mistakes. The employee is no longer? Last not not in the position because I feel the support of management, and operation is justified by the lack Training they give. All this adds up to poor clients service.Profit driven by management decisions such as criteria for solve every problem is another reason for the death of Customer service. Instead of making? Really? thing, the decisions are weighted so that the cost of society. Programming so that the cost in dollars rather than what it costs A disservice. Complaints are judged by customers impact on the bottom line, rather than the impact on Customer satisfaction. This gives short-term Clear message to employees that the company? s needs More important than the client? s. Hence l ' attitude of workers not to worry for the customer adds that in tu deliver poor customer Service. Chevers Margo, author of "STOP BS (bad service) has provided customer service and sales Seminars and consulting to a different section Industries over the past 15 years. For information about Margo Chevers? make the plant or call (800) 858-0797 or Margo@MargoChevers.com