Five secrets for your clients You Really Care

Five secrets for your clients You Really Care During our recent online survey, we asked the following   Question: What do you dislike the most when receiving poor customer   Service? Eighty percent of participants said that the survey? I do not care t   Attitude? the person serving them upsets them most.Businesses lose billions of dollars in revenue each year,   because customers do not feel the organization? t worry   their business enough to make an effort to maintain them. It   takes five times more to win a new customer   to keep a customer.Then why does this happen? N. training or insufficient training   has much to do with it.Here five secrets to show your customers you really   no conce for their situation, when interacting with them: 1. Listen! Take the time to listen? Pain? the client attempts to   Share with you. There is a reason why we have two ears and   A mouth. Listen to the content and not the method of   Communication, the client uses. Use active listening skills   * As * nodding head tilted forward to show interest * Saying? I heard what he said? ? See what you mean?   Or? we say more? * To stop doing something different and entirely dedicated to your attention   If you want to score .* * Be patient and do not interrupt the customer before adding   thoughtsYou you could be the first person that day who took the time to listen   For this person. Enjoy it.2. RespondRespond to customers as follows: * The use of inflection in the voice (to avoid monotonous sound) * Don t use? Any? ? yes, right? ? if you say so? 3rd Check your body languageMake Make sure your body language is saying to the customer, I   Want to help you. Make sure the following: * * * Smile Stand erect hands at your side, but never on the hips * Avoid leaning against the counter, or slouching in the chair   (especially while talking on the phone that the customer   can hear your disinterest) * If you want alive4 and act. Show empathy (understanding of the pain) Show customers that you understand them? Pain. Do   The comments, as you can see why you feel that way. If I were in your shoes, I think the same thing? I would be disappointed, so if this happened to me. Most customers just want to be heard and understood.   Show them that you understand them? Pain? and the solution   I am very earlier.5. ActionLet to engage the customer knows that will be taken and then   Law. The one without the other is merely a promise. Share   with the score of your action plan as   Next:? Personally, I'm going to take care of this for you. What we   Going to do? I need more information before taking this   For you. I would like to speak with my manager. Would you   Mind waiting? These are some tools you can use to keep your   Happy customers and increase revenues. Apply today   to show that you care about your customers.Ed Sykes is a professional speaker, author, and success   because in the areas of leadership, motivation, stress   management, customer service and teamwork. You can   e-mail him at mailto: esykes@thesykesgrp.com or call   (757) 427-7032. Go to his website,   E newsletter   OnPoint, and receive an ebook, "Secrets, stories, and   Marvelous advice to clients. "