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Monday, September 14, 2009
ISN No customer service what it is
ISN No customer service what it is Last week I went to a local pharmacy for a prescription. As I approached the prescription I noticed a sign beside the box that says? Both? S Talk. Considering that this is an invitation that I said in a friendly, cheerful voice? OK to leave? S-talk. and proceeded to say? How are you today? The woman waiting for me was fun. He looked me in the cold, not silence, and finally said Cooly? Can I help you? Not? Not having a degree in nuclear physics to know that was totally ignoring my humble attempt to be polite, and responded immediately to your ice cream with my tone. He gave me information about my prescription and I was curtly told that I was wrong on the counter. I was in? RECIPE OUT? when things are going against it? Prescription? meter. How silly of me to make such a mistake. Perhaps this? And why is so hostile to me. I had committed a great sin unforgivable Pharmacy Land.As I approached the counter again correctly seen the sign? Both? S Talk. and decided to place a second chance. I watched the lady waiting on me and said again in a friendly and optimistic? The other woman was expected of me? Not really in the mood to talk so I came here. So what? Both? S-talk. Once again the stone cold silence, followed by ice? Can I help you? If you can? Do not fly, to meet with them I had to cool and strong, assertive and said,? Mike Moore / Medical Quinn / asthma medication / need to be repeated please. Equipment was checked and found that I was left with 4 replicates. I told him I'd have until 10:00 am the following day for the withdrawal and went away. I would like to know? They have not responded in kind, but I was angry about the way a paying customer wanted treated.I, the woman my card and say that I have spoken to companies and organizations and relationships with customers more than happy to conduct a seminar for its employees in the field. But I did not? TI? I'm not saying that when you deal with the public is easy. ISN is? T. In fact, it can be very stressful, but you can counteract the stress with a simple smile and a little 'humor. All these people need to do when I responded to his invitation to speak was to smile and say in a friendly tone,? OK. Both? S-talk. What can I do for you? Simple, easy, effective and leaves your client that you want to do business with you. ISN? This is not what customer service is everything? Mike Moore is a speaker / comedian who talks? Humor and stress? Humor in the workplace? e? Customer Relations?
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