Poor customer service turned

Poor customer service tued E? And in all that you know ... Or can know! Yesterday I had a problem with customer service that deserves my attention. I ordered a product that I desperately need now is about 6 weeks of delay from the original date of new order. I made several calls to local and national seller in recent weeks and received different answers every time. I was running around the farm, the local supplier, has tried to file complaints on-line and their server is down, left, and phone messages were not retued. I have been long dormant, ignored and lied. I was furious by the time my phone so let me know that it is time for another 10-14 days.It told the woman, who have formed a sales and customer service I have also written and spoken nationally on businesses. I told him that I was able to get what the organization? M command to delete a vendor, but I heard that they are very sensitive towards the victims of the cyclone that I applauded. But their service is unacceptable and that they were shocked? D dropped in some cracks, as they did. I asked what it would do for me to alleviate my discomfort. He retued to the phone tells me the director has authorized a gift certificate for $ 5! WHAT? A gift voucher of € 5? You think you expect me calm after an additional 7-9 weeks for this item that I needed 8 weeks? I told him to tell the director, what would have been happy to order two new articles for free. I told him I am not the type of customer that disappears, that is what will ensure that there is change in society. I told the lady that I knew? T his fault, but please send to the operator that she expected more of me to compensate for the loss of my time and frustration. After hanging, I have some 'steam. I was shocked would be a national deal with a customer in a building. Before long I deal with the national reference and director of customer service would be to appeal. Located to the west, and I called and politely explained to the lady who answered that I had spent the management of about 7 weeks and was completely disgusted. I said I need a manager, because now I have passed the point of no retu and I really need someone to intervene and help Jeff me.Along come. Jeff has a deep voice and booming, it was nice and listens to my conces without litigation. He apologized to me and told me this? S has happened before, so it's unacceptable to me and explained why these problems. He said there was no excuse, but I was told to make up again, were short of staff, the new telephone system and customer service as it works and how it is still at an experimental stage. He also noted that no doubt? Not need to know all these details, but I just wanted to say that I had knowledge of the problem, but nobody should be treated as it was. I offer some suggestions for him to change their voice mail, ask your people? s patience during this transition period. I said that people are more willing to be patient if they know that there is a problem that is being prepared to be fixed. If you ignore this problem, the customer feels like them? Re are ignored, or just pass through the cracks. Imagine thousands of customers felt that way. This would be for a customer service Infelice! Jeff listened, thanked me for my proposals and offered to credit my account. He promised that he would take personal responsibility for my items to me. He gave me his personal line and told me to call all the time, I had problems. I was thanked and he heard gratified.I hook and I felt like it was taken seriously. I felt like someone was listening, and I felt happy that I paid for my frustration and at least some 'of the time I spent tracking their products that I was desperate needed.I wonder what would happen if every employee has the power to do what Jeff did? I wonder if allowed to all their employees? Personally? take care of each customer with a complaint? Better yet, if they have tried to overcome every client? S expectations first problems? But as they tried to achieve with their problems and deal with it, I had to give them a break. I hope you realize that, in the meantime, they can educate their customers that the issues are, and invite you to remain patient during this period transition.As a client, I am ready to go City to cancel all of their account of 'organization to which I belong. I know the president of the organization that I may be able to convince farmers to change over the long term. Which would have been literally thousands and thousands of dollars that the company would lost.Instead Children have the right to the phone that I was satisfied. E 'calmed me made for me and my frustration has eaed my respect along the way.Sometimes as a whole that we know or may know the questions! Mary Gardner is an executive trainer and consultant in communication. Work with coaches and trains individuals, sales teams, executives and celebrities. His arguments are sales, customer service, teamwork, coaching and communication. It owns and operates one of the first coaching institutions on the east coast, CCI, New York, Philadelphia and New Jersey. Mary appeared on ABC? S 20/20 and has published a book on self-talk in public. Mary is married to Sway and mother to Jeremy 5 and lives in Orlando, FL.