How to lose a customer in ten steps

How to lose a customer in ten steps Sure, we? I noticed that all the scenes: a seller to behave in a way that indicates that he or she wants to miss the customer. You know, that reminds you that the behavior of a hungry bear stalking salmon reproduction. Unfortunately, each of us has experienced that wonderful feeling of lack of respect. After running at different levels in the sales process, I have no idea why the act of selling people like this, but the fact is that do.Throughout the years, I had the opportunity to give me? Ability to sell? working groups for thousands of sales. Often, I wonder half of the attributes of a brainstorming? Good? sales staff, and half of brainstorming for the same? Bad? suppliers. As you can guess, most of the descriptions in a list are the exact opposite of the other elements of the list. Participants may create more examples of bad sales people. When asked why the list of negative features is longer, the participants have to say that your best memories of negative experiences (which can not forget.)   Therefore, I feel a sense of obligation to share the following characteristics of ineffective sales practices throughout the world knows them. In this way (and I have no idea why you want) you can easily lose customer after customer. Study of these functions with care, and may also be known as? then? s say, a not-so-good or seller saleswoman.1 Focus only on their sides, not their needs. This is a very good and is easy to do. Just tell them what they need to buy without asking any questions. After all, you must obtain your number, and that? And all of this? S important. You can see how this might upset a customer or client.2-dump of all data (also known as the features and benefits) you have on the client. Tell them all the reasons you might think about why they need your product or service. This step is particularly effective when used with the technical data and industry or company acronyms. Trying to impress with their knowledge? To disable sure.3-talk with them, particularly women. This technique is effective, but with everyone? S very effective for men to use women. If you're trying to sell to a person, just talk to them as is? Dumb as a box of rocks. Not only can you prove that you know what has been put in place and most likely forced to leave the showroom, shop, or outside of your insurance? Service? Show desk.4-li does not care. In case you slip and have a question or not, it's easy to retrieve. When the client begins to describe their needs and wants, just do one or more of the following;   ? No? Do not make eye contact   ? Cross arms and look to the ground   ? Law distracted, look beyond, or better still to speak to someone else   ? Never write something that always makes us think? Listen again   ? And, of course, respond to a phone or a transaction that always make a phone call   Remember that the non-verbal communication says more spoken-word.5 Keep preconceptions and assumptions. After all, you can usually tell one? Downtime? as soon as the lot or unit in the foot in the door. Almost always you know who? S and that is about to buy? S is not going to buy. This capability can request a new vendor for several months to lea, but it is very effective in the transition from potential customers. That capacity is the best experience in the sales of people who are very different jobs in sales years.6-Minimize the conces of the customer. Of course we have conces, but the sure way to tu them off is to act as their conces are small and shame that should be the same. This works better if your eyes roll in disbelief when they express a conce. If you no longer? Unable to leave, go back to dumping all the data you have, you have to do it. Brush and refers clients to proceed with her? Sales step? your client may believe that you do not criticize them.7 as competition. Demolition of competition, not only shows how you know the product and the passion I feel for the loss of customers, but also gives you the possibility of embarrassment again. You can be sure that they or one of his friends or his family bought the product or service is a conviction. It can be really interested in this nerve-evoked one.8 the 20/80 rule. Many experts say that sales of the sales person should talk only 20% of the time in the sale of interaction. This behavior was not a customer to buy elsewhere. Although it may be difficult for some of you, try to speak at least 80%, and you only hear 20% of the time. However, I just bet you've seen a pro? Losers score? speak of almost 100% of the time. I remember the old adage? I never heard of a seller who has heard from a contract of sale. 9-Poor hygiene may also divert annoying customers. Of course, general neglect and disheveled? I just rolled on the bed? look can give you the impression that not only do not mind, but not? attention on you. Now? S get a little 'more personal than a couple of things. First, the bad breath that tus people almost always. So be sure to brush at the end of their working day. Note: this is also very effective for alcohol in breath, but not drinking, just a little 'after sWISH Spit it out. Secondly, the smell of the body. This can actually be useful to force clients to say no thanks and RUN out the door. Note: This is a great success when combined with a person who does not comply? S? Space. Approaching possible.10 why you can close the sale. Jump to quit as soon as possible and keep them closed as you walk out the door. This is even better if you first try to use to express any conces. Once outside the door, forget about them and not follow up with a client. That can give them the idea that you really care. All good sales people recognize that customers want their suppliers who truly care for them and their business.Using one or more of these behaviors will help you lose the customer. As I said before, no? I do not know why nobody wants to lose a customer, but we've all seen experienced sales and persons acting in a manner described above. Get the door of people in these days is difficult, because tu them off and send them away? Why do some of these behaviors? If you have reason to believe that it may occasionally be guilty of carrying out one or more of the ways described above, then you need more information on selling skills. Next, you need to plan for change and commit to change their current behavior. Only then can we begin to see a real change in their actions and the number of customers for you? Losing?. Copyright? 2004-2005 Terry Wisner WisnerTerry in the success of the association founded to help others to be more successful in all its activities and / or personal goals. Entrepreneurs, sales team and the leadership of 'association have found success of the process can help to be what they want. Terry has traveled all over the world to allow the sales team and business owners on what to do (objectives, goals, objectives, goals, ambitions, aspirations, etc.) and how to plan properly for this. He knows how to communicate effectively loyalty. Contact him to see if you can help your organization or one of his speeches or in-house seminar. Lea more partners for the success or process to see how it can help you be more effective.