The customer is always right times

The customer is always right times In short, yes? Hm well, right? maybe sometimes? Ok, so you can have, meanwhile, that there is? Short? Answer. Who believes that the customer is always right hasn? T very much because this policy. When was the last time, when someone enters your business, or the phone calls, or better still e-mail with a case of nasties? Our business is located outside the city, with a bus stop in front. We also own several niche websites. Suppose that our shares interesting characters? In some ways, this philosophy / policy? The customer is always right? was the mark of the consumer? s psyche and pushed several times in front of entrepreneurs, managers and employees. Once in law enforcement for several years, we? Re-taught by our trainers and managers to consider? The spirit of the law? against? the letter of the law. These considerations, if the police will give you a ticket for 5 miles over the speed limit. If we go? Letter of the law? us? again go through the book every time, without exception. Is not it? Spirit? Discretion that allows us to create a story about how creative you catch your lover with your spouse again? Thank God you? go there to protect me, officer? and? s why I pace. I tried to escape? Need? T, and as entrepreneurs and managers have the same choices, if a customer is not an appropriate approach to singing that mantra wrong? Well, of course, this does not mean that we do not see how our positions? Authority figures? and practice, a higher degree of professionalism, tact and diplomacy. All necessary for your business. Professionalism is the difference between the impression of a genuine conce, the packaging and your knuckles on someone? S face to see if anyone? S home. Diplomacy is the ability to their customers the impression that you against them, and they have to issue an apology, saying something to the effect? I? M sorry that you think that our policy has been disturbed. instead of excuses and actually admitting guilt for something that your company is responsible for maintaining fair. Clock is able to inform the client that it seems that your (policy, character, product, etc.) was simply wrong, that without him / her that? Once again a complete Moron. Well, I have never condone any admission of fault or responsibility of an actual wrong doing, what he had in his ability to fix. And there are schools that strictly prohibit the admission of guilt. Your mantra? ? Better to ask forgiveness for authorization. However, the nature of that statement as absolute? The customer is always right? provides people for no other reason, but the sense of right, a pass to enter in your company with the expectation that they? to be able to walk again, but have hope. These include the treatment and / or your employees with total disrespect and rudeness. As a result, our employee tuover is relatively low, because it allows them the discretion of the practice, professionalism, diplomacy and tact. Fortunately, most of our clients allows us the opportunity to provide a real service and solutions to all problems with a mutually beneficial result. Unfortunately, every time we get to a customer, no matter what extraordinary for deployment to placate their efforts, is simply unreasonable. With this, you must make a decision and the executive are just some questions that should be considered in rapid-fire followed almost immediately. This customer is worth? How to join him in a negative trousers for my business? Can I solve this problem, with little impact on my business or bank account? I am reducing my staff? S sense of "empowerment" and / or sense of dignity by overtuing their reasonable decision? I'm sure there are other considerations that you? Re likely to do, but these are the minimum. Incidentally, the person responsible for us with the words to bear? The customer is always right. was a man by the name of H Gordon Selfridge. Mr. Selfridge was the founder of Selfridge's Department Stores announced in the United Kingdom. Perhaps Mr. Selfridge was stuck in? Letter of the law? He died like crazy and bankrupt. Food for thought.