Ten ways to build customer confidence

Ten ways to build customer confidence Customers who work with professionals who have confidence. Building trust is an ongoing process. Here are 10 ways to build trust with both old and new customers. 1. Keep in touch with your customers? If you promise delivery on a specific day, be sure to provide, when it was promised. Even something as small as the time you have scheduled an appointment is an agreement. Each time you sign an agreement with a client, it stops the trust. 2nd Realistic expectations of customers? Help customers understand exactly what it will do for him or her. Setting the limits of what is in your service and what is not. What are the costs? How and when you invoice a customer? Living up to expectations can help your customers to his words. 3rd Help client to understand the process? If you understand how you and your office work, the client will then know what to expect and when to expect. 4th Explain your plan and strategy? Not only do customers need to understand your office, but also what the planning and strategy for your case. This will help customers know what to expect and when to expect. The confidence comes when the client feels safe and comfortable, with the plan and strategy. 5th Never more than a promise? E 'a temptation to promise what the client requests it, without consulting a calendar, or if it is feasible. More promising agreement stops often and their confidence. 6. Explain carefully to the client? Role? If a client is clear his role is what the customer receives a clear progress can be made without his intervention, and what should its input before moving on. How to really clear what the customer needs to do to you, you work as a team and builds trust. 7th Discuss the potential pitfalls? Nothing disturbs the confidence of a client that when something unexpected happens. (If it is good, of course you can celebrate! Whew!) Note that something bad will happen as a surprise of the debate about the potential risks associated with the customer. 8th Read the agreement in detail? All agreements that the customer should have to explain in detail. The trust is for a long time, but it is easy. Surprisingly, resulting from an agreement by the customer is not aware of that trust breaks down quickly. 9th Avoid the customer feel stupid? Nobody likes to feel stupid. If you believe that customers think they are stupid that can no longer entrust with their ideas and thoughts. Customers who don? T in the sense of the trader can no longer trust that person. Probably not professionals? T to make the customer feel stupid. In reality can be an attitude, an inadvertent comment, or a view of the customer that impression. Be aware of your inner thoughts. They show, without your noticing. Use caution. 10th Don? T may be breaks in the meetings? If you have a break during the meetings with clients that makes them feel that they are not important to you. Finally, it is undermining the goodwill and trust that you are familiar with them.