What every manager must know the world to see if the client is being

What every manager must know the world to see if the client is being It 'important to remember that the customer is not necessarily see things the same way as us. This point was brought home one day while I was shopping with my daughter, Stefanie, who was two years at the time. How stooped to tie his shoes, I immediately understood why it was so irritable. You could not see the toys that have been published on the board on his head. At this point, I decided to take his place and continue to go shopping with you in my arms. The pleasant change in his behavior is self-evident and welcomed.Stefanie experience taught me two lessons that I am sending you today: * In the treatment of children with customers and people in general, which may be of different cultures, which and we do them a great service, when you take the time to see their very particular point of view .* Develop an aggressive attitude, is to listen, really listen to what they say. (I am not talking about surface listening, we are so inclined to do so with your mouth the words of someone, while our eyes and ears, glue to the TV. I am referring to emphatic listening: l 'listening with our eyes.) You can only reach our neighbors, friends, clients, colleagues, or employees have to say. And we must try to feel how they feel. E? S as the song "walk a mile in my shoes." To help you get in their state of mind, imagine yourself in their lack of experience and very dependent situation. This greatly increase the value and enjoyment of life and at the same time make it more attractive to others in that it recognizes the sincere attempt to understand and help in every way solutions.We strong ego to cope successfully with our world, but we need empathy, too. If we are to succeed in the business world that we live, we have in the person of shoes and see the world from where standing.Remember: When you maximize the potential of all wins. If not, we are all losers. Stephen A. Gibbs, republish MSWPERMISSION: This article is republished in May ezines, newsletters and on web sites provided attribution is provided to the author, and appears with the copyright, resource box and live web site link. Even if prior permission is not required, please notify us execandgroup-consulting@yahoo.com when you use this article.Etienne A. Gibbs, MSW, Management Consultant and Trainer, conducts seminars, lectures and writes articles on his theme .. . helps you maximize your potential. It provides management, marketing, parenting resources and maximize the potential of your blog.