Customer Service Italian Style

Customer Service Italian Style Today, everyone is complaining about how the time to remember how some companies provide a quality service to its customers. But a recent trip to Italy not only reminded me that the art of service is not dead, but that the provision of exceptional service is the key to almost every successful business. Here are some well-used but important principles that I mentioned that during the trip: the client comes first: When you sponsor a shop or restaurant in Italy, is almost always the owner of the company that takes care of you. What? S that there aren? N. other employees, other staff members are usually busy straightening inventory or dealing with deliveries. But dealing with customers is a task too important to be aware of is the king delegated.Product: Remember your last experience of shopping at retail, which had to ask for three types of sales personnel to obtain an answer to a simple question on a product? Not in Italy. Any trader who has been treated with a product expert, if the type of material used in a garment, the amount of heat that the various kinds of leather gloves to provide, or as a piece of gold jewelry has been crafted . Be proud of what we offer: retail stores in Italy tend to offer products in a wide range of prices to suit every budget. But you never take the owner of a store where their products expensive to denigrate the quality of their products cheaper. Yes? S good enough to sell it? S good enough for you buy.No job is too small or unimportant: Each moing, the streets of Florence were filled with shopkeepers sweeping their sidewalks or polishing its doors and the windows cleaned. And when you aren? Not to serve the customers, there are shelves to be organized, to be ordered goods and values to add. These are important tasks that no matter what seems humble, help create a positive image of companies with customer.Competitors are not your enemies: More than once, we were referred to another shop where we were looking for visit . More interested in building a long term relationship than in a quick sale, dealers in Italy so easy to refer customers to competitors who can best meet an immediate need, knowing that the best customers to remember that they are conceed. Running a business must be a joy, not a job: the dealers in Italy, the hours of work comparable to their U.S. counterparts. However, he never met a professional who is not tired or cranky? Do not have time to give us as much attention as the first customer of the day, and who is not? Do not leave the way they make us feel welcome in his store and his city.William von Achen is president of the strategic management of resources, an executive coaching and management consulting company that offers tips and advice for entrepreneurs and senior executives . For more information, visit our website at