Got Voice Mail

Got Voice Mail "There is nobody who really cares about using voice messaging the way I expected." According to Gordon Matthews, the inventor of voice mail, he never anticipated that his automated message system is used to confuse and frustrate business callers. Not anticipate the amount firms could devise ways to abuse system.When asked what worse mode phone communication the majority of people say that it is voice mail. Pressed for details, explaining that the process of answering that companies use to direct calls and screen for errors, messages that are not function.Companies invest large sums of money to their customers and seems to antagonize only be worse. When someone needs help with a problem and can not reach another human being, the situation is deteriorating rapidly. Using the numbers in your address book is very good tone when you want to check their bank balance, pay a bill or has a dry period, but when the backup pipe, the new computer just crashed, or even a tree fell on his new SUV, call processing may not be answer.There are the advantages of an automated system. Save money on wages and benefits. Prevent the former phone tag by allowing people to leave detailed messages in their voice, with clear and correct information. Voice mail crosses all areas of time so people can leave messages and retrieve convenience.The disadvantages are that people can hide behind voice mail, instructions are often confusing to work through the menu can be more when it comes to a "live", and some people do not like to talk about machines.If your company uses an automated system to process, make sure to provide the best customer service, follow these tips: 1. Keep your greeting short and sweet. (No one cares that your menu options have changed. I just want to know what options are now.) 2nd His list of menu options based on the popular usage.3. Tell how to get to call another human being in an early stage of process.4. Think twice before using voice mail for customer service issues.5. Survey your customers from time to time to see how they feel on your answering machine system.6. Try to call your system from time to time and find out firsthand what your customers are experiencing.Voice e-mail can be an incredible value for your business or an incredible pain for your customers. Do not force innocent people to spend their valuable time for your voice mail jail. (C) 2006, Lydia Ramsey. All rights reserved. Reprint rights granted by both the article and published in line with intact and all links made live.Lydia Ramsey is the label of a business expert, professional speaker, corporate trainer and author of ways SELL - ADDING THE POLISH PERFORMANCE building. She has been quoted or appeared in The New York Times, Entrepreneur, Inc., Real Simple and Woman's Day. For information about programs, products and services, e-mail or visit their lydia@mannersthatsell.com